Guest Experience Concierge

Potato Head Group; Kuta; On-site; IDR 60,000,000 - 96,000,000; Full time

Job summary

Desa Potato Head Bali is seeking a Service Center Officer to handle guest enquiries, coordinate reservations, and follow through on service requests across Desa. You will connect guests with the right teams and provide timely support by phone and WhatsApp, helping plan dining and activities during stays.

With 1–2 years of experience in hospitality and strong communication, you will maintain accurate records and coordinate across departments to ensure guest needs are resolved with care.

Qualifications

• High school diploma or equivalent.
• At least 1–2 years of experience in a similar role.
• Strong communication, multitasking, time management, and record-keeping skills.
• Familiarity with guest service systems, CRM software, incident handling, and service coordination.

Responsibilities

• Handle incoming calls, guest concerns, service requests, and F&B reservations with clear and timely communication
• Manage WhatsApp messages, guest activity reservations, and F&B group bookings
• Coordinate with other departments to resolve guest needs and elevate urgent matters when required
• Maintain accurate records of guest interactions, reservations, service requests, and resolutions while supporting upselling opportunities

Skills

Strong communication

Multitasking

Time management

Record-keeping

Education

High school diploma or equivalent

Tools

Guest service systems

CRM software

Incident handling

Service coordination

Job description

Desa Potato Head Bali is seeking a Service Center Officer to handle guest enquiries, coordinate reservations, and follow through on service requests across Desa. You will connect guests with the right teams and provide timely support by phone and WhatsApp, helping plan dining and activities during stays.

With 1–2 years of experience in hospitality and strong communication, you will maintain accurate records and coordinate across departments to ensure guest needs are resolved with care.