Service Center Officer

Potato Head; Kuta; On-site; IDR 60,000,000 - 96,000,000; Full time

Job summary

Desa Potato Head Bali is seeking a Service Center Officer to handle guest enquiries, coordinate reservations, and follow through on service requests across Desa. You will connect guests with the right teams and provide timely support by phone and WhatsApp, helping plan dining and activities during stays.

With 1–2 years of experience in hospitality and strong communication, you will maintain accurate records and coordinate across departments to ensure guest needs are resolved with care.

Qualifications

• High school diploma or equivalent.
• At least 1–2 years of experience in a similar role.
• Strong communication, multitasking, time management, and record-keeping skills.
• Familiarity with guest service systems, CRM software, incident handling, and service coordination.

Responsibilities

• Handle incoming calls, guest concerns, service requests, and F&B reservations with clear and timely communication
• Manage WhatsApp messages, guest activity reservations, and F&B group bookings
• Coordinate with other departments to resolve guest needs and elevate urgent matters when required
• Maintain accurate records of guest interactions, reservations, service requests, and resolutions while supporting upselling opportunities

Skills

Strong communication

Multitasking

Time management

Record-keeping

Education

High school diploma or equivalent

Tools

Guest service systems

CRM software

Incident handling

Service coordination

Job description

Desa Potato Head is a creative village in Seminyak, Bali, where design, culture, community and regeneration meet. Ranked among the World's 50 Best Hotels and recognised for its sustainability leadership, the property is home to distinctive dining outlets, a renowned beach club, and music and cultural spaces.

About the job

We are looking for a Service Center Officer to handle guest enquiries, coordinate reservations and follow through on service requests across Desa. Reporting to the Service Center Supervisor, you will connect guests with the right teams and provide clear, timely support by phone and WhatsApp.

A major part of the role is making everyday arrangements easy for our guests, from booking a table to planning an activity during their stay. The Service Center Officer will keep booking details accurate, respond to concerns with care and coordinate with departments to ensure requests are resolved.

What You'll Do

• Handle incoming calls, guest concerns, service requests, and F&B reservations with clear and timely communication
• Manage WhatsApp messages, guest activity reservations, and F&B group bookings
• Coordinate with other departments to resolve guest needs and elevate urgent matters when required
• Maintain accurate records of guest interactions, reservations, service requests, and resolutions while supporting upselling opportunities

What You Bring

• High school diploma or equivalent, with experience in a hotel or restaurant of a similar standard
• At least 1–2 years of experience in a similar role
• Strong communication, multitasking, time management, and record-keeping skills
• Familiarity with guest service systems, CRM software, incident handling, and service coordination

Why Join Us

A rare opportunity to lead the engineering heartbeat of one of Bali's most distinctive creative villages — shaping the systems, standards and people that keep Desa Potato Head running safely, sustainably, and ready for whatever comes next.

Desa Potato Head Bali is Potato Head's pioneering creative village, a constantly evolving, rooted-in-place ecosystem that blends cultural hospitality with environmental innovation.

Across 225 suites and studios, Desa brings together bars and restaurants, art and design, music, wellbeing, a beach club and a range of multidisciplinary social spaces, creating a unique hospitality experience in Bali.