Service Center Officer

Potato Head Family; Provinsi Bali; On-site; IDR 55,800,000 - 83,700,000; Full time

Job summary

Desa Potato Head Bali is seeking a Service Center Officer to handle guest enquiries, coordinate reservations, and ensure timely follow-through on service requests across Desa. Reporting to the Service Center Supervisor, you will connect guests with the right teams and provide clear, timely support by phone and WhatsApp.

A major part of the role is making everyday arrangements easy for our guests, from booking a table to planning an activity during their stay.

Qualifications

• High school diploma or equivalent, with experience in a hotel or restaurant of a similar standard.
• At least 1-2 years of experience in a similar role.
• Strong communication, multitasking, time management, and record-keeping skills.

Responsibilities

• Handle guest enquiries by phone and WhatsApp, coordinate reservations and service requests with clear, timely communication.
• Maintain accurate records of guest interactions, reservations, service requests, and resolutions.
• Coordinate with other departments to resolve guest needs and escalate urgent matters when required.
• Support upselling opportunities and provide excellent guest care throughout the stay.

Skills

Guest service

Communication

Multitasking

Record-keeping

Education

High school diploma

Tools

CRM software

Job description

Desa Potato Head is a creative village in Seminyak, Bali, where design, culture, community and regeneration meet. Ranked among the World's 50 Best Hotels and recognised for its sustainability leadership, the property is home to distinctive dining outlets, a renowned beach club, and music and cultural spaces.

About the job

We are looking for a Service Center Officer to handle guest enquiries, coordinate reservations and follow through on service requests across Desa. Reporting to the Service Center Supervisor, you will connect guests with the right teams and provide clear, timely support by phone and WhatsApp.

A major part of the role is making everyday arrangements easy for our guests, from booking a table to planning an activity during their stay. The Service Center Officer will keep booking details accurate, respond to concerns with care and coordinate with departments to ensure requests are resolved.

What You’ll Do

Handle incoming calls, guest concerns, service requests, and F&B reservations with clear and timely communication

Manage WhatsApp messages, guest activity reservations, and F&B group bookings

Coordinate with other departments to resolve guest needs and escalat(e) urgent matters when required

Maintain accurate records of guest interactions, reservations, service requests, and resolutions while supporting upselling opportunities

What You Bring

High school diploma or equivalent, with experience in a hotel or restaurant of a similar standard

At least 1-2 years of experience in a similar role

Strong communication, multitasking, time management, and record-keeping skills

Familiarity with guest service systems, CRM software, incident handling, and service coordination

Why Join Us

A rare opportunity to lead the engineering heartbeat of one of Bali's most distinctive creative villages - shaping the systems, standards and people that keep Desa Potato Head running safely, sustainably, and ready for whatever comes next.

Desa Potato Head Bali is Potato Head's pioneering creative village, a constantly evolving, rooted-in-place ecosystem that blends cultural hospitality with environmental innovation.

Across 225 suites and studios, Desa brings together bars and restaurants, art and design, music, wellbeing, a beach club and a range of multidisciplinary social spaces, creating a unique hospitality experience in Bali.

Potato Head began with a belief: that joy and meaning can live in the same moment.

From the beginning, we set out to create more than spaces, we wanted to build a way of life. A living culture where music moves us, food connects us, art and design inspire us, and wellbeing brings us back to balance.

We learn, we experiment, we build with care.

We turn waste into possibility, honour craft, and celebrate the cultures that shape us.Good Times, Do Good is not just our mantra, it’s an invitation. To gather. To create. To celebrate the world we share, and to leave it better than we found it.

Potato Head began with a belief: that joy and meaning can live in the same moment.

From the beginning, we set out to create more than spaces, we wanted to build a way of life. A living culture where music moves us, food connects us, art and design inspire us, and wellbeing brings us back to balance.

We learn, we experiment, we build with care.

We turn waste into possibility, honour craft, and celebrate the cultures that shape us.Good Times, Do Good is not just our mantra, it’s an invitation. To gather. To create. To celebrate the world we share, and to leave it better than we found it.