Guest Experience Host — Luxury Hotel Front Desk

Hyatt Hotels Corporation; Jakarta Pusat; On-site; IDR 90,000,000 - 120,000,000; Full time

Job summary

Hyatt Hotels Corporation in Jakarta is seeking a Front Office professional to deliver exceptional guest experiences, manage communications, and coordinate with multiple departments to ensure seamless service. The role requires Indonesian nationality and a hospitality or business management degree, with at least one year in a luxury hotel setting.

You will uphold Hyatt's standards, lead with guest-centric mindset, and collaborate with Front Office, Housekeeping, Maintenance and Security to ensure

Qualifications

• Indonesian nationality with a degree in Hospitality or Business Management.
• Minimum 1 year experience in a similar position in 5-star international hotel chain.
• Luxury hotel or international experience is advantageous.
• Strong leadership and business acumen.
• Excellent English communication skills, strong guest service mindset and people management & development skills.

Responsibilities

• Ensure standard brand practices are implemented and guest inquiries are handled courteously.
• Handle guest inquiries and report complaints to supervisor with follow-up.
• Manage guest communications: emails, mail, faxes and parcels with prompt distribution.
• Attend to guest requests promptly and correctly.
• Maintain high standards of telephone, message handling and guest communications.
• Coordinate with Front Desk, Housekeeping, Maintenance, Security and Sales to ensure smooth service.
• Support Rooms Top 20 and Hyatt Touches implementation.
• Collaborate with departments to support hotel success and guest satisfaction.

Skills

Guest service

Leadership

People management

English communication

Education

Hospitality degree

Business Management degree

Job description

Hyatt Hotels Corporation in Jakarta is seeking a Front Office professional to deliver exceptional guest experiences, manage communications, and coordinate with multiple departments to ensure seamless service. The role requires Indonesian nationality and a hospitality or business management degree, with at least one year in a luxury hotel setting.

You will uphold Hyatt's standards, lead with guest-centric mindset, and collaborate with Front Office, Housekeeping, Maintenance and Security to ensure