Guest Service Host - Park Hyatt Jakarta

Hyatt Corporation; Jakarta Pusat; On-site; IDR 90,000,000 - 120,000,000; Full time

Job summary

Hyatt Hotels Corporation in Jakarta is seeking a Front Office professional to deliver exceptional guest experiences, manage communications, and coordinate with multiple departments to ensure seamless service. The role requires Indonesian nationality and a hospitality or business management degree, with at least one year in a luxury hotel setting.

You will uphold Hyatt's standards, lead with guest-centric mindset, and collaborate with Front Office, Housekeeping, Maintenance and Security to ensure

Qualifications

• Indonesian nationality with a degree in Hospitality or Business Management.
• Minimum 1 year experience in a similar position in 5-star international hotel chain.
• Luxury hotel or international experience is advantageous.
• Strong leadership and business acumen.
• Excellent English communication skills, strong guest service mindset and people management & development skills.

Responsibilities

• Ensure standard brand practices are implemented and guest inquiries are handled courteously.
• Handle guest inquiries and report complaints to supervisor with follow-up.
• Manage guest communications: emails, mail, faxes and parcels with prompt distribution.
• Attend to guest requests promptly and correctly.
• Maintain high standards of telephone, message handling and guest communications.
• Coordinate with Front Desk, Housekeeping, Maintenance, Security and Sales to ensure smooth service.
• Support Rooms Top 20 and Hyatt Touches implementation.
• Collaborate with departments to support hotel success and guest satisfaction.

Skills

Guest service

Leadership

People management

English communication

Education

Hospitality degree

Business Management degree

Job description

Close Inclusive Collection Job Postings Notification

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

• Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
• Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to superior if no immediate solution can be found and assure follow up with guests
• Ensures all guests' emails, messages, mail, faxes and parcels are handled and distributed promptly.
• Ensures that all guest requests and requirements are attended promptly and handled in the correct manner.
• Ensures speedy, accurate and efficient telephone and message service at all times.
• Ensures that communication and co-ordination of all Departments, with particular emphasis on the interactions between (but not limited) Communication Center and Front Desk, Sales, Housekeeping, Maintenance, Telephone, Security are smooth and efficient.
• Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.
• Works closely with other personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
• Work in a supportive and flexible manner with other Front Office Team in a spirit of “We work through Teams”.
• Ensures that all guest details are entered correctly in accordance with the principles of clean data.
• Wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
• Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
• Have a complete understanding of and adhere to employee rules and regulation.
• Follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
• To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.

Qualifications

• Indonesian Nationality with a degree in Hospitality or Business Management
• Has minimum 1 (One) yearexperience in a similar position in 5 (five) stars International Hotel Chain
• Previous experience in Luxury Hotel or international experience are advantages
• Strong in leadership and business acumen
• Excellent English communication skills, strong guest service mindset and people management & development skills

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