Assistant Front Office Manager - Luxury Hotel VIP Service

Hyatt Hotels Corporation

Jakarta Pusat

Hybrid

IDR 100,440,000 - 200,880,000

Full time

19 hours ago

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Job summary

Hyatt Hotels Corporation in Jakarta is seeking an entry-level Front Office Manager to support the department in delivering courteous, professional service and flexible guest experiences. You will assist in maintaining room standards, handling VIP arrivals, and coordinating with Housekeeping and Engineering to ensure smooth operations.

The role requires Indonesian nationality and a hospitality or business management degree, plus 2 years in a similar role in a luxury hotel.

Qualifications

Indonesian Nationality with a degree in Hospitality or Business Management
Has minimum 2 (Two) years experience in a similar position in 5 (five) stars International Hotel Chain
Previous experience in Luxury Hotel or international experience are advantages
Strong in leadership and business acumen
Excellent English communication skills, strong guest service mindset and people management & development skills

Responsibilities

Assists Front Office Manager in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times
To monitor Room standards in general, give suggestion to Department Head to take corrective action where necessary
To ensures all Assistant Front Office Manager implement the strict control of room keys
To assist in securing external guest accommodation overbooking situations
To ensure public areas are clean and up to standard
To ensure that all day V.I.P rooms, special request, and long stay guest rooms are pre blocked in advance, that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities
To ensure that all V.I.P and long stay guests are met on Arrival by an Assistant Manager
To work closely with the Housekeeping and Engineering Department to block rooms as necessary for maintenance
Liaises and organises with Housekeeping Department that the established cleaning schedules for VIP’s in - house and arrivals are strictly adhered to
Coordinates all Repair and Maintenance and reports maintenance job orders through HOTSOS
Understands rate structure and promotional rates available
Understands the sequence of duties related to any VVIP visits.Accords protocol with any VVIP visits.
Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented
Responds to the results of the Hysat and ensures that the relevant changes are implemented
Ensures that the minimum Brand Standards has been implemented, and that optional brand standards have been implemented where appropriate
Ensures that Front Office associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”
Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests
Ensures that all guest details are entered correctly in accordance with the principles of clean data
To be aware of new market trends and service(s) offered by competitor hotels and the industry in general “be one step ahead “where appropriate
To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs