Luxury Front Office Assistant Manager – Guest Experience Leader

Mandarin Oriental; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health Insurance

Retirement Plans

Wellbeing Programs

Duty Meals

Job summary

Mandarin Oriental Jakarta is seeking an Assistant Guest Service Manager to join our Front Office team. Based in Jakarta, this role oversees daily Front Office operations, upholds Legendary Quality Experience standards, and ensures guest satisfaction through proactive service.

The ideal candidate holds a hospitality degree, with at least two years in a luxury hotel, and demonstrates strong leadership, communication, and problem-solving skills to develop colleagues and deliver exceptional guest

Qualifications

• Bachelor’s degree in Hospitality Management or related field.
• Two years Assistant Guest Service Manager experience in a luxury hotel in Jakarta.
• Diploma in Hotel Management acceptable with relevant experience.
• Luxury hospitality standards & etiquette.
• Guest Service Excellence & leadership.
• Strong communication and problem-solving abilities.

Responsibilities

• Oversee Front Office operations during day and night shifts.
• Maintain Legendary Quality Experience (LQE) standards.
• Ensure guest satisfaction and effective service recovery.
• Assist Front Office Manager in maximizing room yields.
• Monitor HMS data input and access control; maintain configurations.

Skills

Luxury hospitality standards

Guest Service Excellence

Leadership & Team Management

Problem-Solving & Service Recovery

Networking & Local Knowledge

Communication & Interpersonal Skills

Operational & Administrative CompetENC

Education

Bachelor’s Degree in Hospitality Management

Diploma in Hotel Management

Tools

Hotel & Concierge Systems

Computer literacy

Administrative & Reporting

Digital & Modern Guest Experience

First Aid Certification

Job description

Mandarin Oriental Jakarta is seeking an Assistant Guest Service Manager to join our Front Office team. Based in Jakarta, this role oversees daily Front Office operations, upholds Legendary Quality Experience standards, and ensures guest satisfaction through proactive service.

The ideal candidate holds a hospitality degree, with at least two years in a luxury hotel, and demonstrates strong leadership, communication, and problem-solving skills to develop colleagues and deliver exceptional guest