Guest Experience Front Office Manager

Bambu Indah Resort Ubud; Kecamatan Ubud; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Bambu Indah Resort Ubud in Bali invites experienced professionals to apply for the Front Office Manager position. You will lead the front desk, oversee reservations, check-ins and check-outs, and ensure memorable guest experiences while coordinating with all departments.

A proactive, guest‑first mindset and strong communication skills are required. Fluency in English is essential; familiarity with Balinese culture and sustainability practices is a plus.

Qualifications

• Strong skills in office administration and organizational oversight.
• Focus on customer service and guest satisfaction.
• Experience with front office operations (check-ins, check-outs, reservations).
• Excellent written and verbal communication with guests and staff.
• Ability to lead a team and resolve complaints.
• Hospitality or front office management experience preferred.
• Familiarity with Balinese culture and sustainability practices is a plus.
• Fluency in English; other languages a plus.

Responsibilities

• Oversee front desk operations including check-ins, check-outs, and reservations.
• Ensure exceptional guest experiences and satisfaction.
• Lead front office team and resolve guest complaints promptly.
• Collaborate with operations to maintain welcoming ambience and sustainability practices.

Skills

Office administration

Customer service

Front office operations

Communication

Team leadership

Hospitality experience

Balinese culture awareness

English fluency

Job description

Bambu Indah Resort Ubud in Bali invites experienced professionals to apply for the Front Office Manager position. You will lead the front desk, oversee reservations, check-ins and check-outs, and ensure memorable guest experiences while coordinating with all departments.

A proactive, guest‑first mindset and strong communication skills are required. Fluency in English is essential; familiarity with Balinese culture and sustainability practices is a plus.