Front Desk & Guest Experience Specialist

Balinest Villa Management; Kuta Selatan; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Balinest Villa Management in Bali is seeking a Front Office professional to warmly welcome guests, manage check-in/out, and coordinate reservations and guest requests. You will provide accurate information about facilities and attractions, while collaborating with Housekeeping, Maintenance, and Reservation teams to ensure smooth operations.

The role requires strong communication skills, a professional appearance, and the ability to handle inquiries and complaints promptly.

Qualifications

• Minimum high school diploma (SMA/SMK) or equivalent; Hospitality/hotel management education is preferred.
• Previous experience in Front Office, Guest Relations, Receptionist, or a similar hospitality position is preferred.
• Good communication and interpersonal skills.
• Good command of spoken and written English.
• Friendly, professional, confident, and well-groomed appearance.
• Strong problem-solving skills and the ability to handle guest complaints professionally.
• Able to work independently and as part of a team.
• Detail-oriented and organized when handling guest information, reservations, and administrative tasks.
• Able to work flexible hours, including weekends and public holidays.
• Basic computer skills and familiarity with Microsoft Office or Google Workspace.
• Previous experience in hotel, villa, or property management is an advantage.

Responsibilities

• Welcome and assist guests in a friendly, professional, and efficient manner.
• Handle guest check-in and check-out procedures according to company standards.
• Manage reservations, booking changes, and guest requests.
• Provide accurate information about hotel/villa facilities, services, and local attractions.
• Handle guest inquiries, complaints, and requests professionally and promptly.
• Coordinate with Housekeeping, Maintenance, Reservation, and Villa Management teams to ensure smooth operations.
• Maintain accurate guest records and ensure all relevant information is properly updated.
• Follow up on guest requests throughout their stay to ensure guest satisfaction.
• Provide excellent customer service and maintain high hospitality standards.
• Ensure the Front Office area is clean, organized, and presentable.
• Prepare daily operational reports and communicate important updates to the supervisor or management.

Skills

Communication

Interpersonal skills

English proficiency

Customer service

Teamwork

Problem solving

Attention to detail

Professional appearance

Education

High School diploma (SMA/SMK)

Hospitality management education preferred

Tools

Microsoft Office

Google Workspace

Job description

Balinest Villa Management in Bali is seeking a Front Office professional to warmly welcome guests, manage check-in/out, and coordinate reservations and guest requests. You will provide accurate information about facilities and attractions, while collaborating with Housekeeping, Maintenance, and Reservation teams to ensure smooth operations.

The role requires strong communication skills, a professional appearance, and the ability to handle inquiries and complaints promptly.