Guest Experience Concierge

Renaissance Hotels; Provinsi Bali; Sur place; IDR 48 000 000 - 96 000 000; Plein temps

Résumé du poste

Renaissance Hotels in Bali is seeking a Non-Management front desk/guest services team member to answer, record, and process guest requests via phone, email, chat, and mobile devices. You will operate the switchboard, relay messages, and log issues to the appropriate department.

You will provide information on room features, amenities, and local attractions, assist with wake-up calls, and help guests with internet access and in-room entertainment.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsabilités

• Answer, record, and process all guest requests via telephone, email, chat, and mobile communication devices.
• Operate telephone switchboard and log requests; relay messages to appropriate departments.
• Provide information about room features, amenities, and local areas of interest.
• Follow company policies, maintain professional appearance, and protect company assets.
• Develop positive working relationships and support team goals.

Formation

High school diploma or G.E.D. equivalent

Description du poste

Renaissance Hotels in Bali is seeking a Non-Management front desk/guest services team member to answer, record, and process guest requests via phone, email, chat, and mobile devices. You will operate the switchboard, relay messages, and log issues to the appropriate department.

You will provide information on room features, amenities, and local attractions, assist with wake-up calls, and help guests with internet access and in-room entertainment.