Concierge Sales & Guest Services Advisor

Bnbprofits: Penyewaan Vila di Bali, Manajemen Properti & Konsultasi Investasi Real Estat; Provinsi Bali; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Bnbprofits in Bali is seeking a Concierge Sales Agent to assist guests by promoting services, arranging tours, transportation, dining, wellness activities, and events. You will focus on personalized guest experiences and contribute to revenue targets through upselling.

You will be the primary contact for guest requests, coordinate with vendors and internal teams, and ensure all arrangements are accurate and professional.

Qualifications

• 1–2 years of experience in hospitality, tourism, concierge, or guest services.
• Experience in customer service, sales, upselling, or service coordination preferred.
• Experience with CRM, booking, or communication systems is an advantage.

Responsibilities

• Promote services and upsell concierge offerings to guests.
• Coordinate bookings for tours, transfers, dining, and experiences.
• Provide personalized recommendations and guest information.
• Collaborate with Reservations, Support, and Operations teams for smooth delivery.
• Handle guest inquiries via WhatsApp, phone, email, or in person.
• Maintain accurate guest interaction records in systems.

Skills

Communication

Customer service

Sales & upselling

Product knowledge

Problem solving

Attention to detail

Organization

Multi-tasking

English proficiency

CRM systems

Education

Hospitality / Tourism related education

Business Management related education

Job description

Bnbprofits in Bali is seeking a Concierge Sales Agent to assist guests by promoting services, arranging tours, transportation, dining, wellness activities, and events. You will focus on personalized guest experiences and contribute to revenue targets through upselling.

You will be the primary contact for guest requests, coordinate with vendors and internal teams, and ensure all arrangements are accurate and professional.