Guest Services Supervisor - On Duty (Bali)

The Ritz-Carlton Hotel Company, L.L.C.; Provinsi Bali; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

The Ritz-Carlton Bali is seeking a non-management Front Desk/Rooms & Guest Services associate for a full-time, on-site role. You will welcome guests, verify identities, assign rooms, and issue keys using our POS system, while balancing cash and preparing daily reports.

Uphold the Gold Standards of service and ensure a seamless arrival for every guest. Collaboration with colleagues to anticipate guest needs, coordinate with hotel departments, and deliver exceptional experiences is essential for

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisor Experience: At least 1 year of supervisory experience.

Responsibilities

• Process guest check-ins, verify identity and payment.
• Assign rooms, create accounts, and issue room keys.
• Balance cash, process payments, and prepare reports.
• Assist and coach team members; uphold Gold Standards.
• Provide directions and respond to guest requests.

Skills

Guest service

Cash handling

Communication

Attention to detail

Education

High school diploma or GED

Tools

POS systems

Job description

The Ritz-Carlton Bali is seeking a non-management Front Desk/Rooms & Guest Services associate for a full-time, on-site role. You will welcome guests, verify identities, assign rooms, and issue keys using our POS system, while balancing cash and preparing daily reports.

Uphold the Gold Standards of service and ensure a seamless arrival for every guest. Collaboration with colleagues to anticipate guest needs, coordinate with hotel departments, and deliver exceptional experiences is essential for