Guest Experience Attendant

Novotel Hotels; Makassar; Presencial; IDR 72.000.000 - 120.000.000; Jornada completa

Descripción de la vacante

Novotel Makassar Grand Shayla is seeking a customer-focused waiter/server to join the team. Greet guests with warmth, take orders, and provide menu recommendations to enhance the dining experience.

You will deliver beverages and meals, communicate dietary needs to kitchen/bar, and maintain a clean, organized dining area while supporting colleagues across departments. Flexibility for varied shifts is expected.

Formación

• Proven experience in waiter/server or similar food service role preferred.
• Exceptional customer service skills with a passion for hospitality.

Responsabilidades

• Greet guests warmly, seat them promptly, and provide menus with recommendations.
• Take accurate food and beverage orders, relay dietary requests to kitchen and bar.
• Deliver orders efficiently, monitor table needs, and proactively assist.
• Demonstrate menu knowledge including ingredients, prep methods, and pairings.
• Clear and reset tables to service standards, keep dining area clean.
• Process payments using POS, handling cash and cards with integrity.
• Collaborate with kitchen, bar, and housekeeping to ensure smooth service.
• Anticipate guest needs, address concerns with empathy, find solutions.

Conocimientos

Customer service

Hospitality

Teamwork

Multitasking

Communication

Descripción del empleo

Novotel Makassar Grand Shayla is seeking a customer-focused waiter/server to join the team. Greet guests with warmth, take orders, and provide menu recommendations to enhance the dining experience.

You will deliver beverages and meals, communicate dietary needs to kitchen/bar, and maintain a clean, organized dining area while supporting colleagues across departments. Flexibility for varied shifts is expected.