Restaurant & Bar Manager: Guest Experience & Team Growth

Accor; Makassar; On-site; IDR 180,000,000 - 300,000,000; Full time

Benefits offered by this job

Access to Accor team benefits

Job summary

Accor's Novotel Makassar Grand Shayla is seeking a hands-on leader to drive the daily operations of the Restaurant & Gourmet Bar. You will inspire, coach and develop the F&B team to deliver memorable guest experiences and service excellence.

You will manage guest feedback, oversee beverage service, stock and costs, and collaborate with Kitchen and hotel teams to ensure seamless service. A true focus on guest satisfaction and strong leadership are essential.

Qualifications

• Minimum 3 years experience leading a restaurant, coffee shop or Food & Beverage operation
• Strong leadership skills and a passion for developing people
• A genuine focus on guest experience and service excellence
• Strong knowledge of restaurant and beverage operations
• Commercial awareness and experience managing costs and budgets
• Excellent communication, organisation and problem-solving skills
• Flexibility to work evenings, weekends and public holidays
• Experience with Opera

Responsibilities

• Lead the daily operations of Restaurant & Gourmet Bar
• Inspire, coach and develop the Food & Beverage team
• Create memorable guest experiences and drive service excellence
• Manage guest feedback and confidently resolve service issues
• Oversee restaurant presentation, beverage service and compliance
• Manage stock, costs and daily operational requirements
• Work closely with Kitchen and wider hotel teams to deliver seamless service

Skills

Leadership

Guest experience focus

Communication

Problem solving

Budget management

Organizational skills

Flexibility in schedule

Tools

Opera

Job description

Accor's Novotel Makassar Grand Shayla is seeking a hands-on leader to drive the daily operations of the Restaurant & Gourmet Bar. You will inspire, coach and develop the F&B team to deliver memorable guest experiences and service excellence.

You will manage guest feedback, oversee beverage service, stock and costs, and collaborate with Kitchen and hotel teams to ensure seamless service. A true focus on guest satisfaction and strong leadership are essential.