FB Attendant

Accor; Makassar; Presencial; IDR 22.320.000 - 44.640.000; Jornada completa

Descripción de la vacante

Novotel Makassar Grand Shayla in Makassar invites a courteous waiter to join our dining team. You will welcome guests, take orders, and ensure dietary requests are clearly relayed to kitchen staff.

You will deliver meals professionally, maintain clean tables, handle payments with our POS system, and collaborate with kitchen, bar, and housekeeping to provide exceptional service in a bustling hotel restaurant.

Formación

• Experience as waiter/server in a professional dining environment.
• Excellent customer service and hospitality mindset.
• Strong multitasking and organizational skills in fast-paced service.
• Team player with ability to collaborate across staff groups.
• Stamina to stand long hours and carry items safely.
• Flexible availability including evenings, weekends, holidays.

Responsabilidades

• Greet guests warmly, seat promptly, and present menus with recommendations.
• Take orders accurately, communicate dietary needs to kitchen and bar.
• Deliver orders efficiently, monitor table needs, offer assistance.
• Demonstrate menu knowledge, including ingredients and pairings.
• Clear and reset tables to service standards, keep dining area clean.
• Process payments using POS system, handling cash and cards.
• Collaborate with kitchen, bar, and housekeeping for smooth service.
• Anticipate guest needs and resolve issues with empathy.

Conocimientos

Hospitality

Customer service

Multi-tasking

Teamwork

Stamina

Flexibility

Herramientas

POS system

Descripción del empleo

The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4‑star service and first‑rate amenities, we have all your needs covered at Novotel.

Job Description

• Greet guests with genuine warmth and enthusiasm, seating them promptly and providing menus with detailed recommendations
• Take accurate food and beverage orders, ensuring all special requests and dietary requirements are clearly communicated to the kitchen and bar teams
• Deliver orders efficiently and professionally, maintaining awareness of table needs and proactively offering assistance
• Demonstrate comprehensive menu knowledge, including ingredients, preparation methods, and wine or beverage pairings, to enhance the guest experience
• Clear tables promptly and reset them to our service standards, maintaining an organized and clean dining area at all times
• Process payments accurately using our point‑of‑sale system, handling cash and card transactions with integrity and attention to detail
• Collaborate seamlessly with kitchen, bar, and housekeeping staff to ensure smooth operations and exceptional service delivery
• Anticipate guest needs before they’re expressed, addressing concerns with empathy and finding creative solutions to any issues that arise

Qualifications

• Proven experience in a waiter, server, or similar food service role in a professional dining environment (preferred)
• Exceptional customer service skills with a genuine passion for hospitality and creating positive guest interactions
• Strong organizational abilities with the capacity to manage multiple tables and prioritize tasks efficiently in a fast‑paced setting
• Demonstrated ability to work collaboratively with diverse team members, supporting colleagues and contributing to a positive workplace culture
• Capability to stand for extended periods, move quickly, and carry items safely throughout your shift
• Flexibility to work varied schedules, including evenings, weekends, and holidays as required by business needs