Guest Concierge & Customer Service Officer

Gayana Advertise; Raha; On-site; IDR 60,000,000 - 85,000,000; Full time

Job summary

Gayana Advertise is seeking a Customer Service Associate in Pekanbaru, Riau to join a dynamic team. You will engage with customers, provide accurate product and service information, handle inquiries, and help resolve issues with a focus on first-contact resolution.

You will maintain records of interactions, coordinate with internal departments, and contribute to service improvements through customer feedback.

Qualifications

• Experience in a customer-facing role.
• Excellent written and verbal communication skills.
• Proficient in using computer and basic software.

Responsibilities

• Engage with customers to understand their needs and provide accurate information about products/services.
• Resolve customer complaints and issues with a focus on first-contact resolution.
• Process orders, forms, applications, and requests efficiently and accurately.
• Collaborate with internal departments to ensure customer satisfaction and resolve inter-departmental issues.
• Gather customer feedback and report it to management for service improvement initiatives.
• Maintain detailed records of customer interactions and transactions.

Skills

Customer service

Communication

Interpersonal skills

Job description

Customer Service Associate

Our client is looking for an enthusiastic Customer Service Associate to join their dynamic team in Pekanbaru, Riau . In this role, you will be instrumental in fostering strong customer relationships by delivering exceptional support and ensuring a seamless experience. You'll handle a variety of customer interactions, resolve concerns efficiently, and contribute to the overall success of the customer support department. We are seeking individuals who are empathetic, patient, and possess a natural inclination to assist others, thriving in a collaborative setting located in Pekanbaru . This role provides an excellent platform for skill development and career progression in the customer service field.

Our client is looking for an enthusiastic Customer Service Associate to join their dynamic team in Pekanbaru, Riau . In this role, you will be instrumental in fostering strong customer relationships by delivering exceptional support and ensuring a seamless experience. You'll handle a variety of customer interactions, resolve concerns efficiently, and contribute to the overall success of the customer support department. We are seeking individuals who are empathetic, patient, and possess a natural inclination to assist others, thriving in a collaborative setting located in Pekanbaru . This role provides an excellent platform for skill development and career progression in the customer service field.

Key Responsibilities

• Engage with customers to understand their needs and provide accurate information about products/services.
• Resolve customer complaints and issues with a focus on first-contact resolution.
• Process orders, forms, applications, and requests efficiently and accurately.
• Collaborate with internal departments to ensure customer satisfaction and resolve inter-departmental issues.
• Gather customer feedback and report it to management for service improvement initiatives.
• Maintain detailed records of customer interactions and transactions.

Requirements

• Previous experience in a customer-facing role, preferably in customer service .
• Strong interpersonal and communication skills, both written and verbal.
• Proficiency in using computer