Guest Concierge & Customer Care Specialist

Gayana Advertise; Raha; On-site; IDR 60,000,000 - 85,000,000; Full time

Job summary

Gayana Advertise is seeking a Customer Service Associate in Pekanbaru, Riau to join a dynamic team. You will engage with customers, provide accurate product and service information, handle inquiries, and help resolve issues with a focus on first-contact resolution.

You will maintain records of interactions, coordinate with internal departments, and contribute to service improvements through customer feedback.

Qualifications

• Experience in a customer-facing role.
• Excellent written and verbal communication skills.
• Proficient in using computer and basic software.

Responsibilities

• Engage with customers to understand their needs and provide accurate information about products/services.
• Resolve customer complaints and issues with a focus on first-contact resolution.
• Process orders, forms, applications, and requests efficiently and accurately.
• Collaborate with internal departments to ensure customer satisfaction and resolve inter-departmental issues.
• Gather customer feedback and report it to management for service improvement initiatives.
• Maintain detailed records of customer interactions and transactions.

Skills

Customer service

Communication

Interpersonal skills

Job description

Gayana Advertise is seeking a Customer Service Associate in Pekanbaru, Riau to join a dynamic team. You will engage with customers, provide accurate product and service information, handle inquiries, and help resolve issues with a focus on first-contact resolution.

You will maintain records of interactions, coordinate with internal departments, and contribute to service improvements through customer feedback.