Gourmet Manager

Pengiklan Anonim; Provinsi Bali; Vor Ort; IDR 223.200.000 - 424.080.000; Vollzeit

Zusammenfassung

Pengiklan Anonim is seeking an experienced F&B operations manager to oversee daily Gourmet activities, develop strategies, and ensure compliance with quality standards. The role focuses on optimizing workflows, achieving sales targets, and expanding relationships with hotels, villas, restaurants, and premium customers.

You will monitor inventory, ensure FIFO/FEFO, analyze market trends, and lead recruitment and coaching to build a high-performing team in a dynamic hospitality environment.

Qualifikationen

• Bachelor's degree in Business Management, Hospitality Management, Food & Beverage Management, Supply Chain Management, or a related field.

Aufgaben

• Oversee the overall daily operations of Gourmet.
• Develop operational plans, business strategies, and sales targets.
• Ensure all operational activities comply with company SOPs and quality standards.
• Implement efficient operational systems and workflows.
• Establish and monitor monthly, quarterly, and annual sales targets.
• Develop sales strategies through online grocery, direct sales, and customer relationship management.
• Identify new market opportunities and customer segments.
• Increase customer retention, repeat orders, and average order value.
• Develop business relationships with hotels, villas, restaurants, corporate clients, and premium customers.
• Analyze market trends and customer preferences to support product development.
• Monitor inventory levels and implement stock forecasting.
• Ensure proper FIFO/FEFO procedures are followed.
• Control expired products, damaged goods, stock discrepancies, and product waste.
• Maintain strong relationships with local and international suppliers.
• Ensure product quality meets premium gourmet standards.
• Ensure compliance with food safety, hygiene, and product traceability standards.
• Ensure order accuracy, proper packaging, and timely delivery.
• Monitor revenue, gross profit margin, operating expenses, and profitability.
• Analyze product performance based on sales and margins.
• Conduct recruitment, training, coaching, and performance evaluations.

Kenntnisse

Leadership

Strategic planning

Analytical skills

Communication

Problem-solving

Inventory management

Food safety

Quality control

Budgeting & forecasting

Team management

Customer orientation

Ausbildung

Bachelor's degree in Business Management, Hospitality Management, Food & Beverage Management, Supply Chain Management, or a related field

Tools

POS systems

Inventory management systems

ERP

E-commerce platforms

Jobbeschreibung

Bachelor's degree in Business Management, Hospitality Management, Food & Beverage Management, Supply Chain Management, or a related field.

Minimum 3–5 years of experience in F&B retail, gourmet grocery, premium supermarket, or food distribution.

Minimum 3 years of experience in a supervisory or managerial position.

Strong understanding of food and beverage products, including fresh, chilled, frozen, and dry goods.

Knowledge of inventory management, purchasing, stock control, food safety, and quality control.

Strong analytical skills in business performance, budgeting, forecasting, and financial reporting.

Excellent leadership, communication, problem-solving, and decision-making skills.

Proficiency in POS systems, inventory management systems, ERP, and e-commerce platforms.

Fluent in Bahasa Indonesia and English, both written and spoken.

Strong customer-oriented mindset with a focus on quality, operational efficiency, and business growth.

Ability to work in a dynamic hospitality environment with a high level of responsibility and accountability.

Duties & Responsibilities

Oversee the overall daily operations of Gourmet.

Develop operational plans, business strategies, and sales targets.

Ensure all operational activities comply with company SOPs and quality standards.

Implement efficient operational systems and workflows.

Establish and monitor monthly, quarterly, and annual sales targets.

Develop sales strategies through online grocery, direct sales, and customer relationship management.

Identify new market opportunities and customer segments.

Increase customer retention, repeat orders, and average order value.

Develop business relationships with hotels, villas, restaurants, corporate clients, and premium customers.

Analyze market trends and customer preferences to support product development.

Monitor inventory levels and implement stock forecasting.

Ensure proper FIFO/FEFO procedures are followed.

Control expired products, damaged goods, stock discrepancies, and product waste.

Maintain strong relationships with local and international suppliers.

Ensure product quality meets premium gourmet standards.

Ensure compliance with food safety, hygiene, and product traceability standards.

Ensure order accuracy, proper packaging, and timely delivery.

Monitor revenue, gross profit margin, operating expenses, and profitability.

Analyze product performance based on sales and margins.

Conduct recruitment, training, coaching, and performance evaluations.