Onsite Customer Service Specialist — Global Logistics

TP; Sleman; Sur place; IDR 39 060 000 - 61 380 000; Plein temps

Avantages offerts par ce poste

Monthly incentives

Project allowance

Shift allowance

Overtime pay

Public holiday pay

Comprehensive onboarding and training

Résumé du poste

TP in Yogyakarta is hiring for a customer service role handling inbound inquiries via Phone/Voice and assisting with shipment tracking and delivery updates. You will investigate cases using internal systems, process shipping claims, and provide post-delivery support with a focus on accuracy and professionalism.

The ideal candidate holds a Diploma or Bachelor's degree, is fluent in English (C1/C2), and can work in a fast-paced environment.

Qualifications

• Diploma (D3) or Bachelor's (S1) in any discipline.
• Fresh graduates are encouraged to apply.
• English proficiency at C1/C2 (reading, writing, listening, speaking).
• Confident communicating professionally in English.
• Strong attention to detail with analytical and problem-solving abilities.
• Able to work in a dynamic, fast-paced environment.
• Minimum typing speed of 50 WPM.
• WFO at TPID Yogyakarta.
• Open to relocating if outside Yogyakarta.
• Available to work rotating shifts, weekends and public holidays.
• Immediate joining availability.
• Competitive basic salary above Yogyakarta UMR.
• Monthly performance incentives and project allowance.
• Shift allowance and overtime compensation.

Responsabilités

• Handle customer inquiries via Phone/Voice.
• Assist with shipment tracking and delivery updates.
• Investigate customer cases using internal systems and determine solutions.
• Process shipping claims, re-delivery requests, and post-delivery support.
• Maintain accurate records of customer interactions in the internal system.
• Deliver professional, courteous, solution-oriented service.
• Escalate complex cases to relevant teams when needed.
• Aim to meet quality, productivity and service targets.
• Participate in training, coaching, and quality improvement activities.
• Support an international logistics project and gain global CS experience.

Connaissances

English proficiency

Attention to detail

Problem solving

Communication skills

Typing speed 50 WPM

Under pressure adaptability

Formation

Diploma or Bachelor's degree

Description du poste

TP in Yogyakarta is hiring for a customer service role handling inbound inquiries via Phone/Voice and assisting with shipment tracking and delivery updates. You will investigate cases using internal systems, process shipping claims, and provide post-delivery support with a focus on accuracy and professionalism.

The ideal candidate holds a Diploma or Bachelor's degree, is fluent in English (C1/C2), and can work in a fast-paced environment.