Global Multichannel Customer Service Specialist (On-Site)

TP; Kota Yogyakarta; On-site; IDR 27,900,000 - 50,220,000; Full time

Job summary

TP in Yogyakarta is seeking a Customer Service Specialist to join our international-flavored team. You will handle inquiries via email, live chat, and other channels in fluent English, ensuring accurate and empathetic responses.

Roving schedule with rotational shifts, including weekends and public holidays, and on-site work in Yogyakarta. A D3 with GPA 2.75+ is required, along with strong communication and interpersonal skills to meet CSAT targets.

Qualifications

• Minimum 1 year in Customer Service.
• D3 degree with GPA 2.75 or above.
• B2 English proficiency required.
• Willing to work in rotational shifts (weekends/public holidays).
• On-site work in Yogyakarta.

Responsibilities

• Omnichannel support: handle inquiries via email, live chat, and other channels in fluent English.
• Problem solving: assist global customers with product questions, order statuses, payments, shipping, returns, exchanges, and refunds.
• Customer first: deliver accurate, professional, and empathetic solutions to handle complaints smoothly.
• Operations & coordination: maintain clean interaction logs in our CRM system and collaborate with internal teams to resolve escalated issues.
• Excellence: maintain high customer satisfaction (CSAT) while meeting quality and performance standards.

Skills

English proficiency

Multichannel support

Problem solving

Communication skills

Interpersonal skills

Education

D3 degree

GPA 2.75+

Tools

CRM software

Job description

TP in Yogyakarta is seeking a Customer Service Specialist to join our international-flavored team. You will handle inquiries via email, live chat, and other channels in fluent English, ensuring accurate and empathetic responses.

Roving schedule with rotational shifts, including weekends and public holidays, and on-site work in Yogyakarta. A D3 with GPA 2.75+ is required, along with strong communication and interpersonal skills to meet CSAT targets.