Global Logistics English Customer Care Specialist

Teleperformance; Sleman; On-site; IDR 39,060,000 - 61,380,000; Full time

Benefits offered by this job

Above Jogja UMR

Monthly incentives

Shift allowance

OT allowance

Holiday pay

Career growth

Training & development

Global project experience

Job summary

Teleperformance in Sleman, Yogyakarta, seeks an English Customer Care professional to support a global logistics project. If you are comfortable communicating in English, enjoy solving problems, and want a career with growth opportunities, we’d love to meet you!

You will handle cross-border shipping inquiries, provide shipment updates, process claims, document interactions, and collaborate with internal teams to resolve issues.

Qualifications

• Diploma or Bachelor's Degree in any major.
• Fresh graduates are welcome to apply.
• English proficiency at C1 level or above.
• Comfortable communicating professionally in English.
• Typing speed of at least 50 WPM.
• Able to work onsite in Sleman, Yogyakarta.
• Willing to work rotating shifts, including US time zones.

Responsibilities

• Respond to customer inquiries via Phone and other support channels.
• Provide updates on shipment status, delivery progress, delays, lost packages, damaged items.
• Investigate customer issues using internal systems and coordinate resolution.
• Process claims, re-delivery requests, and other after-sales support for shipping services.
• Document every customer interaction and update case statuses in the internal system.
• Communicate professionally and empathetically while helping customers resolve concerns.
• Escalate complex cases to the appropriate internal team when necessary.
• Meet quality, productivity, and service performance standards.
• Participate in daily briefings, training sessions, and quality reviews.

Skills

English proficiency

Strong communication

Typing speed 50 WPM

US TZ shifts

Onsite Sleman

Education

Diploma or Bachelor's Degree

Job description

Teleperformance in Sleman, Yogyakarta, seeks an English Customer Care professional to support a global logistics project. If you are comfortable communicating in English, enjoy solving problems, and want a career with growth opportunities, we’d love to meet you!

You will handle cross-border shipping inquiries, provide shipment updates, process claims, document interactions, and collaborate with internal teams to resolve issues.