English Customer Support Specialist – Shift Work (Yogyakarta)

TP Systems; Indonesia; On-site; IDR 44,640,000 - 72,540,000; Full time

Benefits offered by this job

WFO in Yogyakarta

Job summary

TP Systems is seeking a customer service professional to handle inquiries in English via email, chat, and other channels. You will assist customers with orders, payments, shipping, returns, and refunds, providing accurate and timely solutions with empathy.

The role requires shifting schedules, weekend and public holiday coverage, and placement in Yogyakarta (WFO). Proficiency in English (B1/B2) and strong communicative skills are essential.

Qualifications

• Customer service experience preferred.
• D3 education minimum.
• GPA 2.75 minimum.
• English level B1/B2.
• Strong spoken English.
• Good communication skills.
• Willing to work in shifts (weekends and public holidays).
• Willing to be placed in Yogyakarta (WFO).

Responsibilities

• Handle customer inquiries and provide support through email, chat, and other channels in English.
• Assist customers with product inquiries, order status, payments, shipping, returns, exchanges, and refunds.
• Provide professional, accurate, and timely solutions to customer concerns.
• Handle customer complaints with patience, empathy, and a customer-first approach.
• Document customer interactions and maintain accurate records in the CRM system.
• Coordinate with internal teams to resolve customer issues and ensure a smooth customer experience.
• Ensure high customer satisfaction while meeting service quality and performance standards.

Skills

Customer service

English proficiency

Communicative

Education

Diploma (D3)

Job description

TP Systems is seeking a customer service professional to handle inquiries in English via email, chat, and other channels. You will assist customers with orders, payments, shipping, returns, and refunds, providing accurate and timely solutions with empathy.

The role requires shifting schedules, weekend and public holiday coverage, and placement in Yogyakarta (WFO). Proficiency in English (B1/B2) and strong communicative skills are essential.