Global English Customer Support Specialist (On-Site)

ROUXEL TP; Indonesia; On-site; IDR 36,000,000 - 60,000,000; Full time

Job summary

ROUXEL TP in Yogyakarta is seeking an English Customer Service Specialist to handle omnichannel inquiries and resolve issues with a customer-first approach. The role focuses on delivering accurate, empathetic support across emails, live chat, and other digital channels.

You will assist global customers with orders, payments, shipping, returns, and refunds, while logging interactions in the CRM and coordinating with internal teams to resolve escalated cases.

Qualifications

• Minimum 1 year in Customer Service.
• D3 degree with a GPA of 2.75 or above.
• B2 minimum in English (strong written & on-point English speaking skills).
• Excellent communication and interpersonal skills.
• Rotational shift schedule including weekends and public holidays.
• On-site work in Yogyakarta (WFO).

Responsibilities

• Omnichannel support via email, live chat, and other channels in fluent English.
• Assist customers with product questions, orders, payments, shipping, returns, exchanges, and refunds.
• Deliver accurate, professional, and empathetic solutions to handle complaints smoothly.
• Maintain clean interaction logs in the CRM and collaborate with internal teams to resolve escalated issues.
• Maintain high CSAT while meeting quality and performance standards.

Skills

Communication

Interpersonal skills

English proficiency

Education

D3 degree with GPA 2.75+

Job description

ROUXEL TP in Yogyakarta is seeking an English Customer Service Specialist to handle omnichannel inquiries and resolve issues with a customer-first approach. The role focuses on delivering accurate, empathetic support across emails, live chat, and other digital channels.

You will assist global customers with orders, payments, shipping, returns, and refunds, while logging interactions in the CRM and coordinating with internal teams to resolve escalated cases.