Customer Support Chat (EN) - Yogyakarta

ROUXEL TP; Indonesia; Vor Ort; IDR 60.000.000 - 96.000.000; Vollzeit

Zusammenfassung

TP in Yogyakarta is seeking an English-speaking Customer Service Specialist to join our on-site team. You will handle inquiries across channels, helping customers with orders, payments, shipping, and returns while maintaining high CSAT and professional support.

Role requires at least 1 year in customer service, a D3 with GPA 2.75+, and strong English skills. Rotational shifts including weekends and holidays are expected.

Qualifikationen

• Minimum 1 year in Customer Service.
• D3 degree with GPA 2.75 or higher.

Aufgaben

• Provide omnichannel support via email and live chat in fluent English.
• Assist global customers with product questions, orders, payments, shipping, returns.
• Deliver accurate, empathetic solutions to customer complaints.
• Maintain logs in the CRM and coordinate with internal teams to resolve escalated issues.
• Aim for high CSAT while meeting quality and performance standards.

Kenntnisse

Communication skills

Interpersonal skills

Ausbildung

D3 degree with GPA 2.75+

Jobbeschreibung

TP IS HIRING: English Customer Service Specialist!

Are you a customer service pro looking to grow your career with an international flavor We are expanding our team and looking for a communicative, detail-oriented Customer Service Specialist to be based in Yogyakarta!

If you love helping people, thrive in a fast-paced environment, and want to put your English skills to work daily, this role is for you.

What You'll Be Doing

• Omnichannel Support: Handle customer inquiries via email, live chat, and other digital communication channels in fluent English.
• Problem Solving: Assist global customers with product questions, order statuses, payments, shipping, returns, exchanges, and refunds.
• Customer First: Deliver accurate, professional, and empathetic solutions to handle customer complaints smoothly.
• Operations & Coordination: Maintain clean interaction logs in our CRM system and collaborate closely with internal teams to resolve escalated issues.
• Excellence: Maintain high customer satisfaction (CSAT) while meeting quality and performance standards.

What We're Looking For

• Experience: Minimum 1 year in Customer Service.
• Education: Minimum D3 degree with a GPA of 2.75 or above.
• Language Proficiency: Minimum B2 in English (strong written English skills).
• Skills: Excellent communication and interpersonal skills.
• Flexibility: Ready to work in a rotational shift schedule (including weekends and public holidays).
• Location: Willing to work On-Site (WFO) in Yogyakarta.