Customer Service Specialist - Delivery Supermarket

TP; Kota Yogyakarta; On-site; IDR 27,900,000 - 50,220,000; Full time

Job summary

TP in Yogyakarta is seeking a Customer Service Specialist to join our international-flavored team. You will handle inquiries via email, live chat, and other channels in fluent English, ensuring accurate and empathetic responses.

Roving schedule with rotational shifts, including weekends and public holidays, and on-site work in Yogyakarta. A D3 with GPA 2.75+ is required, along with strong communication and interpersonal skills to meet CSAT targets.

Qualifications

• Minimum 1 year in Customer Service.
• D3 degree with GPA 2.75 or above.
• B2 English proficiency required.
• Willing to work in rotational shifts (weekends/public holidays).
• On-site work in Yogyakarta.

Responsibilities

• Omnichannel support: handle inquiries via email, live chat, and other channels in fluent English.
• Problem solving: assist global customers with product questions, order statuses, payments, shipping, returns, exchanges, and refunds.
• Customer first: deliver accurate, professional, and empathetic solutions to handle complaints smoothly.
• Operations & coordination: maintain clean interaction logs in our CRM system and collaborate with internal teams to resolve escalated issues.
• Excellence: maintain high customer satisfaction (CSAT) while meeting quality and performance standards.

Skills

English proficiency

Multichannel support

Problem solving

Communication skills

Interpersonal skills

Education

D3 degree

GPA 2.75+

Tools

CRM software

Job description

Are you a customer service pro looking to grow your career with an international flavor? We are expanding our team and looking for a communicative, detail-oriented Customer Service Specialist to be based in Yogyakarta!

If you love helping people, thrive in a fast-paced environment, and want to put your English skills to work daily, this role is for you.

What You’ll Be Doing

• Omnichannel Support: Handle customer inquiries via email, live chat, and other digital communication channels in fluent English.
• Problem Solving: Assist global customers with product questions, order statuses, payments, shipping, returns, exchanges, and refunds.
• Customer First: Deliver accurate, professional, and empathetic solutions to handle customer complaints smoothly.
• Operations & Coordination: Maintain clean interaction logs in our CRM system and collaborate closely with internal teams to resolve escalated issues.
• Excellence: Maintain high customer satisfaction (CSAT) while meeting quality and performance standards.

What We’re Looking For

• Experience: Minimum 1 year in Customer Service.
• Education: Minimum D3 degree with a GPA of 2.75 or above.
• Language Proficiency: B2 minimum in English (strong written & on-point English speaking skills).
• Skills: Excellent communication and interpersonal skills.
• Flexibility: Ready to work in a rotational shift schedule (including weekends and public holidays).
• Location: Willing to work On-Site (WFO) in Yogyakarta.