Multichannel Customer Service Specialist

Teleperformance; Kota Yogyakarta; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Teleperformance in Yogyakarta is seeking a customer service professional to handle inquiries via email, chat, and other channels in English. You will assist with product questions, order status, payments, shipping, returns, and refunds, while maintaining accurate CRM records.

Applicants should have prior customer service experience, strong communication, and willingness to work shifts including weekends and public holidays, and be willing to be placed in Yogyakarta (WFO).

Qualifications

• Experience in Customer Service (Chat, Email, or Call).
• Strong communicational skills and responsiveness.
• Willing to work in shifting schedule including weekends and public holidays.

Responsibilities

• Handle customer inquiries and provide support through email, chat, and other channels in English.
• Assist customers with product inquiries, order status, payments, shipping, returns, exchanges, and refunds.
• Provide professional, accurate, and timely solutions to customer concerns.
• Document customer interactions and maintain records in the CRM system.
• Coordinate with internal teams to resolve customer issues and ensure a smooth customer experience.
• Ensure high customer satisfaction while meeting service quality and performance standards.

Skills

Customer Service

English

Communication

Shift Work

Tools

CRM software

Job description

Teleperformance in Yogyakarta is seeking a customer service professional to handle inquiries via email, chat, and other channels in English. You will assist with product questions, order status, payments, shipping, returns, and refunds, while maintaining accurate CRM records.

Applicants should have prior customer service experience, strong communication, and willingness to work shifts including weekends and public holidays, and be willing to be placed in Yogyakarta (WFO).