English Customer Support - Yogyakarta (Shift Roles)

ROUXEL TP; Indonesia; Sur place; IDR 55 800 000 - 78 120 000; Plein temps

Résumé du poste

ROUXEL TP in Indonesia is seeking a customer service professional to handle inquiries via email, chat, and other channels in English. The role requires a D3 diploma, GPA at least 2.75, and English proficiency at B1/B2, with strong communication skills.

You will work in shifts, including weekends and public holidays, and be stationed in Yogyakarta (WFO). The position emphasizes patience, empathy, and delivering accurate, timely solutions to customers while maintaining CRM records.

Qualifications

• Minimum education of D3 diploma.
• GPA at least 2.75.
• English minimum level B1/B2.
• Willing to work in shifting schedule including weekends and public holidays.
• Based in Yogyakarta (WFO).

Responsabilités

• Handle inquiries via email, chat, and other channels in English.
• Assist customers with product inquiries, orders, payments, shipping, returns, exchanges, and refunds.
• Provide timely, accurate solutions and customer-friendly service.
• Document interactions in the CRM and coordinate with internal teams.
• Maintain high customer satisfaction while meeting quality standards.

Connaissances

Customer service

English proficiency

Communicative

Shift work

Formation

D3 Diploma

Description du poste

ROUXEL TP in Indonesia is seeking a customer service professional to handle inquiries via email, chat, and other channels in English. The role requires a D3 diploma, GPA at least 2.75, and English proficiency at B1/B2, with strong communication skills.

You will work in shifts, including weekends and public holidays, and be stationed in Yogyakarta (WFO). The position emphasizes patience, empathy, and delivering accurate, timely solutions to customers while maintaining CRM records.