General Agency Operation Supervisor

PT Tera Logistic Indonesia; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

PT Tera Logistic Indonesia (TLI) is seeking an experienced shipping agency professional to manage agency operations and deliver top-notch customer service. The role involves handling EPDA preparation, port information dissemination, and coordination with sub agents to ensure smooth vessel calls.

Ideal candidates have at least five years in shipping agency operations, fluent English, and strong knowledge of port regulations.

Qualifications

• Minimum 5 years of experience in shipping agency operations.
• Strong communication skills in English, both verbal and written.
• Solid knowledge of shipping and logistics operations.

Responsibilities

• Receive agency appointments and prepare EPDA and quotations for excellent customer service.
• Deliver port information to vessel masters and communicate with shippers, consignees and principals.
• Appoint and coordinate with sub/ local agents for vessel operations.
• Process new customer/vendor registrations via KYC/KYV procedures.
• Input vessel data and port disbursement expenses into Front End and Acumatica systems.
• Prepare and monitor prepayments for sub agents/vendors per approved budget.
• Supervise agency administration and operations from document receipt to cargo completion.
• Collect FDA documents from sub/local agents for Acumatica processing and invoicing.
• Send customer satisfaction questionnaires and provide port regulation updates to principals/customers.
• Arrange vessel attending when required and ensure readiness of departure documents including BL issuance.

Skills

Shipping operations

Customer service

English communication

Coordination

KYC procedures

Tools

Acumatica

Front End system

Job description

Receive agency appointments and provide excellent customer service by preparing Estimated Port Disbursement Accounts (EPDA) and quotations.

Deliver port information to vessel masters and maintain communication with shippers, consignees, and principals.

Appoint and coordinate with sub agents/local agents regarding vessel operational activities.

Process new customer/vendor registration through KYC/KYV procedures and coordinate with the MIS team.

Input and register vessel data as well as port disbursement expenses into Front End and Acumatica systems.

Prepare and monitor prepayments for sub agents/local agents/vendors in accordance with the approved budget.

Supervise agency administration and operations, from vessel document receipt to cargo document completion.

Collect FDA documents from sub/local agents for processing in Acumatica and submission to the Finance & Accounting team for invoicing.

Send customer satisfaction questionnaires and provide port regulation updates to principals/customers.

Conduct vessel attending when required and ensure the readiness of vessel departure documents, including Bill of Lading (BL) issuance and handling of special shipments.

Qualification:

Minimum 5 years of experience in shipping agency operations.

Good communication skills in English, both verbal and written.

Strong knowledge of shipping and logistics operations.

Able to make quick and well-considered decisions in handling shipment-related issues.

Responsible, disciplined, and compliant with company regulations.

Up-to-date knowledge and understanding of port regulations.

PT Tera Logistic Indonesia Establish in 2004, Tera Logistic Indonesia (TLI) is an Indonesian based shipping agency. Located in the strategic center of the Indonesian maritime archipelago, TLI is a full provider of agency services from port call handling, protective agency, ship husbandry, cargo and ship broker, freight management, stevedoring agency, to ship supply (spare parts, provisions, equipment, bunker). Our integrated services aim to ensure efficient and cost-effective vessel operations, by providing global customers with high quality and tailor‑made solutions. We seek to engage in strategic and long‑term cooperation with leaders in the shipping and logistic sector for agency services within Indonesia. With our local expertise, we can simplify your vessel operations' needs and ensure smooth clearing across the country.

PT Tera Logistic Indonesia (TLI) is a fully licensed provider of general agency in Indonesia. TLI is dedicated to be your shipping partner.

Through a network of offices covering Indonesia regions we provide competitive fee and first class port agency services. The Company is focusing on agency activities such as ship husbanding, cargo booking, port handling, owner's protecting agent, cargo/ship broker, assisting owners to arrange bunkers, supply ship's spare and equipments, cash to master, BA chart, help to arrange grab hire, floating crane hire, stevedoring and on/off hire survey.

We believe by appointing us as your agent, we can work together effectively and provide you with first class service. Our aim is always to deliver quick despatch and ensure smooth communication with all our valued customers.

PT Tera Logistic Indonesia Establish in 2004, Tera Logistic Indonesia (TLI) is an Indonesian based shipping agency. Located in the strategic center of the Indonesian maritime archipelago, TLI is a full provider of agency services from port call handling, protective agency, ship husbandry, cargo and ship broker, freight management, stevedoring agency, to ship supply (spare parts, provisions, equipment, bunker). Our integrated services aim to ensure efficient and cost-effective vessel operations, by providing global customers with high quality and tailor‑made solutions. We seek to engage in strategic and long‑term cooperation with leaders in the shipping and logistic sector for agency services within Indonesia. With our local expertise, we can simplify your vessel operations' needs and ensure smooth clearing across the country.

PT Tera Logistic Indonesia (TLI) is a fully licensed provider of general agency in Indonesia. TLI is dedicated to be your shipping partner.

Through a network of offices covering Indonesia regions we provide competitive fee and first class port agency services. The Company is focusing on agency activities such as ship husbanding, cargo booking, port handling, owner's protecting agent, cargo/ship broker, assisting owners to arrange bunkers, supply ship's spare and equipments, cash to master, BA chart, help to arrange grab hire, floating crane hire, stevedoring and on/off hire survey.

We believe by appointing us as your agent, we can work together effectively and provide you with first class service. Our aim is always to deliver quick despatch and ensure smooth communication with all our valued customers.

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