Front Office Supervisor & Guest Experience Leader

Liga.Tennis; Kuta; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

Liga.Tennis in Kuta, Indonesia seeks a seasoned Front Office Supervisor to lead reception teams across multiple locations, ensure high service standards, and drive daily operations.

The ideal candidate has 3–5 years in front office roles, 2–3 years in supervision, and a Diploma or Bachelor's in Hospitality/Management; strong English and mobility are required to coach staff and enhance customer experience.

Qualifications

• Minimum 3–5 years in Front Office/Reception
• Minimum 2–3 years in a supervisory or managerial role
• Hospitality or sports industry background preferred

Responsibilities

• Supervise, mentor, and evaluate receptionists and supervisors.
• Create monthly rosters with 100% coverage across front-desk stations.
• Conduct regular training on product knowledge, upselling, and service excellence.

Skills

Front office experience

Leadership

English communication

Google Workspace

POS systems

Financial reporting

Problem solving

Detail oriented

Mobility

Sports passion

Education

Diploma or Bachelor’s in Hospitality/Management

Tools

POS systems

Google Workspace

Job description

Liga.Tennis in Kuta, Indonesia seeks a seasoned Front Office Supervisor to lead reception teams across multiple locations, ensure high service standards, and drive daily operations.

The ideal candidate has 3–5 years in front office roles, 2–3 years in supervision, and a Diploma or Bachelor's in Hospitality/Management; strong English and mobility are required to coach staff and enhance customer experience.