Guest Experience Supervisor - Front Desk Leader

Mad Monkey Hostels; Kuta Selatan; On-site; IDR 333,611,342 - 467,055,879; Full time

Job summary

A hospitality company in Indonesia is seeking a Reception Supervisor to ensure exceptional service and efficient operations at the reception. The candidate will greet guests, manage bookings, and address inquiries while fostering a positive work culture aligned with core values like curiosity and inclusivity. This role involves training new staff, handling complaints, and ensuring compliance with health and safety standards. A strong background in customer service and organizational skills is essential.

Qualifications

• Experience in a hospitality or customer service role.
• Excellent communication and interpersonal skills to effectively interact with guests.
• Strong organizational skills to manage multiple tasks efficiently.

Responsibilities

• Greet guests, address inquiries, and manage booking.
• Handle complaints courteously while maintaining the hotel's reputation.
• Train new receptionists and oversee staff performance.

Skills

Customer service experience

Excellent communication

Organizational skills

Proficiency in reservation management

Problem-solving skills

Teamwork

Job description

A hospitality company in Indonesia is seeking a Reception Supervisor to ensure exceptional service and efficient operations at the reception. The candidate will greet guests, manage bookings, and address inquiries while fostering a positive work culture aligned with core values like curiosity and inclusivity. This role involves training new staff, handling complaints, and ensuring compliance with health and safety standards. A strong background in customer service and organizational skills is essential.