Front Office Lead - Guest Experience & Operations

Sikara Lombok Hotel; Lombok; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

The Sikara Lombok Hotel is seeking a Front Office Supervisor to lead daily front desk operations and ensure a smooth, friendly guest experience. You will support the Front Office Manager and supervise the team to uphold service standards.

Responsibilities include overseeing check-in/out, handling guest requests, coordinating with Housekeeping, and ensuring accurate billing while maintaining strong communication with guests.

Qualifications

• Minimum 2–3 years of Front Office experience.
• Previous supervisory experience preferred.
• Excellent communication and guest service skills.
• Good command of English, written and spoken.
• Ability to work under pressure and handle multiple tasks.
• Knowledge of hotel PMS and front office procedures.

Responsibilities

• Supervise and support Front Office staff during daily operations.
• Ensure smooth check-in and check-out procedures.
• Welcome guests and provide professional and friendly service.
• Handle guest requests, questions, and complaints promptly and professionally.
• Monitor room status and coordinate with Housekeeping regarding room readiness.
• Ensure accurate guest information, payments, and billing procedures.
• Monitor daily Front Office activities, including reservations, arrivals, departures, and room assignments.
• Assist with VIP and special guest arrangements.
• Conduct shift briefings and ensure proper handover between shifts.
• Support training, coaching, and performance monitoring of Front Office staff.

Skills

Communication skills

Interpersonal skills

English proficiency

Customer service

Problem solving

Team supervision

Staff coordination

Tools

Hotel PMS

POS system

Job description

The Sikara Lombok Hotel is seeking a Front Office Supervisor to lead daily front desk operations and ensure a smooth, friendly guest experience. You will support the Front Office Manager and supervise the team to uphold service standards.

Responsibilities include overseeing check-in/out, handling guest requests, coordinating with Housekeeping, and ensuring accurate billing while maintaining strong communication with guests.