Front Office Receptionist

PT Abian Bakti Jaya (Abian Harmony Hotel); Denpasar; On-site; IDR 42,000,000 - 54,000,000; Full time

Benefits offered by this job

Restaurant discount

Job summary

PT Abian Bakti Jaya (Abian Harmony Hotel) in Denpasar, Bali, is seeking a Receptionist to join our Front Office team. The role requires a high school diploma, at least 1 year of experience, and fluency in English to assist international guests.

You will manage arrivals and bookings, communicate with guests, and ensure accurate data entry in our Front Office System. Strong communication and service orientation are essential for delivering excellent guest experiences.

Qualifications

• High School diploma or equivalent.
• 1 year of experience as a Receptionist.
• Fluency in English (spoken & written).
• Proficient with Front Office Systems (PMS) and related software.
• Excellent communication and interpersonal skills.
• Professional and service-oriented attitude.
• Basic computer literacy (MS Office).

Responsibilities

• Manage guest arrivals, departures and bookings using the Front Office System.
• Communicate with local and international guests to provide information and assistance.
• Ensure guest data and transactions are recorded accurately in the system.
• Handle phone calls and inquiries in Indonesian and English.
• Maintain a clean and tidy reception area.

Skills

English proficiency

Communication skills

Interpersonal skills

Service-oriented attitude

Basic computer literacy

Education

High School diploma

Tools

Front Office Systems (PMS)

Reservation Software

Booking Management Tools

Job description

We are looking for a receptionist to join our FO team.

Qualifications:

Minimum High School diploma or equivalent.

At least 1 year of relevant experience as a Receptionist.

Fluency in English (both spoken and written) to assist international guests.

Proficient in operating Front Office Systems (PMS, Reservation Software, or Booking Management tools).

Excellent communication and interpersonal skills.

Professional and service-oriented attitude.

Basic computer literacy (Ms. Office).

Responsibilities:

Manage guest arrivals, departures, and bookings using the Front Office System.

Communicate effectively with local and international guests to provide information and assistance.

Ensure all guest data and transactions are accurately recorded in the system.

Handle phone calls and inquiries professionally in both Indonesian and English.

Maintain a clean and tidy reception area.