FRONT OFFICE HOTEL

PT Avisha Citra Mandiri (Jakarta); Jakarta Pusat; On-site; IDR 48,000,000 - 72,000,000; Full time

Job summary

PT Avisha Citra Mandiri (Jakarta) is seeking a friendly Front Office/Guest Services Associate to warmly greet guests, assist with bookings, and ensure smooth check-ins and check-outs. You will liaise with hotel departments and maintain accurate guest records.

The role requires strong customer service skills, clear English communication, and the ability to work under pressure in a team. You should be adaptable, positive, and ready to go the extra mile for guests.

Qualifications

• Previous experience in a front office or guest services role within the hospitality industry.
• Strong customer service orientation and excellent communication skills.
• Fluency in English.
• Ability to work well under pressure and in a team environment.
• Flexible and adaptable to changing priorities.
• Positive attitude and a willingness to go the extra mile for our guests.

Responsibilities

• Greeting and assisting guests in a warm and professional manner.
• Handling all guest inquiries, bookings, check-ins and check-outs efficiently.
• Maintaining accurate guest records and processing payments.
• Liaising with other hotel departments to ensure a seamless guest experience.
• Handling complaints and resolving any issues that may arise.
• Adhering to all hotel policies and procedures.
• Providing administrative support as required.

Skills

Guest services

Front desk

Customer service

Communication

English fluency

Teamwork

Adaptability

Job description

Greeting and assisting guests in a warm and professional manner

Handling all guest inquiries, bookings, check-ins and check-outs efficiently

Maintaining accurate guest records and processing payments

Liaising with other hotel departments to ensure a seamless guest experience

Handling complaints and resolving any issues that may arise

Adhering to all hotel policies and procedures

Providing administrative support as required

What we're looking for

Previous experience in a front office or guest services role within the hospitality industry

Strong customer service orientation and excellent communication skills

Fluency in English

Ability to work well under pressure and in a team environment

Flexible and adaptable to changing priorities

Positive attitude and a willingness to go the extra mile for our guests