Reservation Staff

Individual Bali Hospitality (Denpasar); Denpasar; On-site; IDR 66,960,000 - 89,280,000; Full time

Benefits offered by this job

Paid time off

Training programs

Team culture

Job summary

Individual Bali Hospitality (Denpasar) is seeking a guest-focused Reservations/Customer Service representative in Bali. You will respond to inquiries via phone, email, and online channels, while maintaining precise reservation records in our booking system.

You will confirm details, handle deposits, and manage changes or cancellations, addressing guest concerns with professionalism. The role includes additional administrative duties as needed to ensure a seamless guest experience.

Qualifications

• Experience in reservation or customer service within the hospitality industry
• Fluent in English and Bahasa Indonesia
• Strong communication and interpersonal skills
• Proficient with reservation software
• Excellent problem-solving and decision-making skills

Responsibilities

• Respond to incoming reservation inquiries via phone, email, and online channels
• Maintain accurate and up-to-date reservation records in the booking system
• Communicate with guests to confirm booking details, process deposits, and manage changes or cancellations
• Handle guest complaints and queries in a professional and courteous manner
• Assist with other administrative tasks as required

Skills

Reservation software

Customer service

Hospitality familiarity

Tools

Booking system

Job description

Responding to incoming reservation inquiries via phone, email, and online channels

Maintaining accurate and up-to-date reservation records in our booking system

Communicating with guests to confirm booking details, process deposits, and manage any changes or cancellations

Handling guest complaints and queries in a professional and courteous manner

Assisting with other administrative tasks as required

Requirement:

At least 1 year of experience in a reservation or customer service role within the hospitality industry

Strong communication and interpersonal skills, with the ability to provide exceptional customer service

Proficient in using reservation software and technology, with a good understanding of booking systems

Excellent problem-solving and decision-making skills to handle guest inquiries effectively

Fluency in English and Bahasa Indonesia, with the ability to communicate effectively with guests from diverse backgrounds

A passion for the hospitality industry and a commitment to delivering a memorable guest experience

• Paid time off and holiday entitlements
• Regular training and development programs
• A dynamic and collaborative team culture