Front Office Officer

PT. KARUNIA SENYUM SEJAHTERA; Jakarta Utara; On-site; IDR 55,800,000 - 83,700,000; Full time

Job summary

JNJ Specialist Dental Centre & Smart Dental is seeking a Front Office Officer to deliver excellent patient service and manage front desk operations from registration to treatment completion.

You will greet patients, handle registrations, schedule appointments, respond to inquiries, coordinate with dentists, and maintain records with high professionalism.

Qualifications

• Minimum high school education; diploma or bachelor’s preferred.
• Experience in front office, customer service, receptionist, or similar role.
• Healthcare or dental clinic experience preferred.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational abilities.
• Able to work flexible clinic schedules, including weekends.
• Proficient with basic computer applications and admin systems.

Responsibilities

• Greet and assist patients professionally and courteously.
• Manage patient registration, appointments, check-in/out.
• Handle patient inquiries via phone, WhatsApp, and channels.
• Coordinate patient flow with dentists and clinic teams.
• Manage patient records and administrative documents.
• Process payments and cashier transactions.
• Follow up with patients regarding appointments and treatments.
• Handle patient feedback and complaints professionally.
• Maintain a clean and organized front office area.
• Ensure front office operations follow SOPs and service standards.

Skills

Excellent communication

Interpersonal skills

Customer service oriented

Detail-oriented

Administrative skills

Multitasking

Computer literacy

Weekend availability

Education

High School diploma

Diploma or Bachelor's degree preferred

Tools

Basic computer applications

Job description

Front Office Officer position at JNJ Specialist Dental Centre & Smart Dental, a growing dental healthcare group. The role is responsible for providing excellent patient service, managing front desk operations, and ensuring a smooth and professional patient experience from registration to completion of treatment.

Key responsibilities

Greet and assist patients professionally and courteously

Manage patient registration, appointments, check-in, and check-out

Handle patient inquiries via phone, WhatsApp, and other channels

Coordinate patient flow with dentists and clinic teams

Manage patient records and administrative documents

Process payments, billing, and cashier transactions

Follow up with patients regarding appointments and treatments

Handle patient feedback and complaints professionally

Maintain a clean and organized front office area

Ensure front office operations follow clinic SOPs and service standards

About you

Minimum High School (SMA/SMK) education; Diploma or Bachelor's degree is a plus

Previous experience as a Front Office, Customer Service, Receptionist, or similar role is preferred

Experience in a dental clinic, hospital, healthcare, or medical industry is highly preferred

Excellent communication and interpersonal skills

Friendly, professional, service-oriented, and patient-focused

Comfortable interacting with patients from different backgrounds

Good administrative and organizational skills

Detail-oriented and able to manage multiple tasks in a fast-paced clinic environment

Familiar with basic computer applications and administrative systems

Able to work according to clinic operational schedules, including weekends

About us

JNJ Specialist Dental Centre & Smart Dental is a growing dental healthcare group committed to providing high-quality dental care and an excellent patient experience. Joining our team provides an opportunity to develop your expertise in front office operations, customer service, and healthcare administration while working across a professional and dynamic dental clinic environment.

Opportunity to grow your career in a fast-growing dental healthcare group

Work in a professional, dynamic, and collaborative environment

Develop expertise in dental clinic front office and patient service operations

Exposure to healthcare administration and patient experience management

Opportunity to work closely with dentists and multidisciplinary clinic teams

Training and development opportunities to enhance your skills and knowledge