Front Office Manager (Healthcare)

Pengiklan Anonim; Denpasar; On-site; IDR 200,880,000 - 312,480,000; Full time

Job summary

Pengiklan Anonim seeks a Front Office Manager (Healthcare) to oversee the patient experience and end-to-end revenue cycle in Bali, Indonesia. You will manage patient registration, admissions, scheduling support, cashiering, billing, and insurer coordination while leading a >5 person team and collaborating with Finance, Clinical Operations, Nursing, Pharmacy, and Patient Relations.

The role requires a Bachelor's degree in a related field, substantial experience in patient services and billing,

Qualifications

• Bachelor's Degree (S1) in Management, Healthcare Management, Health Administration, or related field.
• Relevant qualification in business, finance, accounting, health administration, or a related field
• Significant experience in patient services, billing, or revenue cycle management, ideally in a hospital or healthcare setting, with demonstrated experience leading a team
• Strong understanding of billing, invoicing, cashiering, receivables, and financial controls
• Experience coordinating with insurers, guarantors, or third-party payers; knowledge of Indonesian healthcare financing and insurance requirements is an advantage
• Experience with hospital or clinic information and billing systems
• Clear communicator who handles difficult conversations with professionalism; fluent in Bahasa Indonesia and English
• Experience in an specialist or private hospital setting is desirable

Responsibilities

• Lead the patient experience across registration, admissions, and reception; set clear service standards, waiting-time expectations, and escalation pathways
• Resolve patient service issues and complaints promptly and respectfully, and ensure patient information is captured accurately and confidentially at every touchpoint
• Oversee accurate and timely billing, invoicing, and cashiering; ensure complete charge capture and maintain the integrity of patient accounts and financial records
• Monitor billing turnaround, outstanding accounts, and collection performance; coordinate credit control and follow-up of overdue accounts within policy
• Manage coordination with insurers, third-party administrators, and corporate guarantors — eligibility checks, guarantee letters, pre-authorisations, claim submission, and resolution of rejections and shortfalls
• Ensure billing and cash handling comply with financial controls and applicable regulations, with appropriate segregation of duties; support audits and corrective actions
• Lead, coach, and develop the Patient Services and Billing team, including recruitment, onboarding, rostering, and performance management
• Monitor key indicators across patient flow, billing, and receivables; report to Operations and Finance and drive continuous improvement in workflows and systems

Skills

Leadership

Team management

Customer service

Communication

Healthcare knowledge

Education

Bachelor's Degree (S1) in Management

Bachelor's Degree (S1) in Healthcare Management

Bachelor's Degree (S1) in Health Administration

Tools

Hospital information systems

Billing systems

Job description

The Front Office Manager (Healthcare) leads both the front-of-house patient experience and the end-to-end revenue cycle. You will be accountable for patient registration, admissions, scheduling support, cashiering, billing and invoicing, and insurance and guarantor coordination — balancing a warm, service-oriented patient experience with disciplined financial control, compliance, and timely collection. You will lead a team of >5 people and work closely with Finance, Clinical Operations, Nursing, Pharmacy, and Patient Relations colleagues.

Key responsibilities

Lead the patient experience across registration, admissions, and reception; set clear service standards, waiting-time expectations, and escalation pathways

Resolve patient service issues and complaints promptly and respectfully, and ensure patient information is captured accurately and confidentially at every touchpoint

Oversee accurate and timely billing, invoicing, and cashiering; ensure complete charge capture and maintain the integrity of patient accounts and financial records

Monitor billing turnaround, outstanding accounts, and collection performance; coordinate credit control and follow-up of overdue accounts within policy

Manage coordination with insurers, third-party administrators, and corporate guarantors — eligibility checks, guarantee letters, pre-authorisations, claim submission, and resolution of rejections and shortfalls

Ensure billing and cash handling comply with financial controls and applicable regulations, with appropriate segregation of duties; support audits and corrective actions

Lead, coach, and develop the Patient Services and Billing team, including recruitment, onboarding, rostering, and performance management

Monitor key indicators across patient flow, billing, and receivables; report to Operations and Finance and drive continuous improvement in workflows and systems

Job Requirements:

Minimum of Bachelor's Degree (S1) in Management, Healthcare Management, Health Administration, or related field

Relevant qualification in business, finance, accounting, health administration, or a related field

Significant experience in patient services, billing, or revenue cycle management, ideally in a hospital or healthcare setting, with demonstrated experience leading a team

Strong understanding of billing, invoicing, cashiering, receivables, and financial controls

Experience coordinating with insurers, guarantors, or third-party payers; knowledge of Indonesian healthcare financing and insurance requirements is an advantage

Experience with hospital or clinic information and billing systems

Clear communicator who handles difficult conversations with professionalism; fluent in Bahasa Indonesia and English

Experience in an specialist or private hospital setting is desirable