Front Office Manager for Clinic

Nirvana Life Bali; Provinsi Bali; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Nirvana Massage in Canggu, Bali seeks a proactive Front Office Supervisor to manage the clinic’s receptionist operations and ensure a welcoming patient journey from booking to payment. You will lead front desk staff, handle inquiries, and maintain accurate records.

Ideal candidates have 2–3 years in front office or guest relations, strong communication, and experience with booking and POS systems. Fluency in English for international patients is preferred.

Qualifications

• Minimum 2–3 years in Front Office/Guest Relations/Clinic Reception.
• Degree in hospitality, business administration or healthcare admin preferred.
• Strong communication and organizational skills.

Responsibilities

• Manage daily front office and reception operations.
• Supervise and schedule Front Office/Reception staff.
• Ensure professional, friendly, and efficient service.
• Handle patient registration, inquiries, payments and scheduling.
• Maintain accurate patient records and admin documentation.
• Address patient complaints and service recovery.
• Coordinate with doctors, nurses, and therapists to minimize waiting times.
• Manage phone, WhatsApp, email and other channels.
• Monitor daily sales, bookings, payments and front office reports.
• Support clinic sales and appointment conversion while upholding service standards.

Skills

Customer service

Communication

Organization

Booking systems

Education

Diploma or Bachelor's degree

Hospitality / Admin background

Tools

POS systems

Booking systems

WhatsApp

Job description

Responsible for managing the clinic's front office operation and ensuring a smooth, professional, and welcoming patient journey from appointment booking and arrival through payment and follow-up.

Key responsibilities

Manage daily front office and reception operations.

Supervise and schedule Front Office/Reception staff.

Ensure patients and guests receive professional, friendly, and efficient service.

Manage patient registration, appointments, inquiries, payments, and scheduling.

Ensure accurate patient records and administrative documentation.

Handle patient complaints, requests, and service recovery.

Monitor waiting times and coordinate closely with doctors, nurses, and therapists.

Manage phone calls, WhatsApp, email, and other patient communication channels.

Monitor daily sales, bookings, payment collection, and front office reports.

Support clinic sales and appointment conversion while maintaining appropriate service standards.

About you

Minimum Diploma/Bachelor's degree, preferably Hospitality, Business Administration, Healthcare Administration, or related field.

Minimum 2–3 years of Front Office/Guest Relations/Clinic Reception experience.

Previous supervisory or leadership experience preferred.

Excellent communication and customer service skills.

Strong administrative and organizational skills.

Comfortable handling booking systems, POS/payment systems, WhatsApp, and basic reporting.

Good English communication, particularly for international patients.

Professional appearance and strong service orientation.

Enjoy tailored therapies to meet your unique needs. Nestled in the heart of Canggu, Nirvana Massage provides an oasis of calm to release tension, improve flexibility and aid in faster mental and physical recovery.

Enjoy tailored therapies to meet your unique needs. Nestled in the heart of Canggu, Nirvana Massage provides an oasis of calm to release tension, improve flexibility and aid in faster mental and physical recovery.