Receptionist

Pengiklan Anonim; Provinsi Bali; On-site; IDR 60,000,000 - 96,000,000; Full time

Job summary

PT ALMAS OLIVE MELLO in Badung, Bali seeks a professional Receptionist on a contract basis to be the face of our organisation. You will greet guests, manage front desk operations, handle inquiries, and coordinate across teams for smooth daily business.

Ideal candidates have proven front desk or hospitality experience, excellent English communication, and a strong customer-service mindset. Proficiency with MS Office and reservation systems is preferred, along with a professional and reliable

Qualifications

• Proven experience in reception/front desk roles.
• Excellent English communication, both written and spoken.
• Proficient with MS Office and reservation systems.
• Strong customer service orientation.
• Detail-oriented with accurate data entry.

Responsibilities

• Greet and welcome guests, clients and visitors professionally.
• Answer and route telephone enquiries to appropriate departments.
• Respond to email and written enquiries promptly.
• Process check-ins and check-outs, manage reservations.
• Maintain accurate records and administrative documents.
• Coordinate with departments to fulfill guest requests.
• Keep reception area clean, organized and professional.
• Handle payments and process transactions securely.
• Provide information about facilities, services and local attractions.
• Schedule appointments for staff as required.
• Assist with administrative tasks and general office duties.

Job description

About the role

We are seeking a professional and welcoming Receptionist to join PT ALMAS OLIVE MELLO in Badung, Bali. This is a contract position that plays a vital role in creating a positive first impression for our guests, clients, and visitors. As Receptionist, you will be the face of our organisation, managing front desk operations and ensuring all visitors receive exceptional service. You will be responsible for greeting guests, answering enquiries, managing bookings, and coordinating with various departments to ensure smooth daily operations. This role is essential in maintaining the professional standards and hospitality excellence that define our company.

Key responsibilities

• Greeting and welcoming all guests, clients, and visitors in a professional and courteous manner
• Managing telephone enquiries and directing calls to the appropriate departments or staff members
• Responding to email and written enquiries promptly and accurately
• Processing guest check-ins and check-outs, including managing reservations and bookings
• Maintaining accurate records and administrative documentation
• Coordinating with various departments to ensure guest requests and requirements are fulfilled
• Managing the reception area, ensuring it remains clean, organised, and professional at all times
• Handling payments and processing financial transactions securely
• Providing information about facilities, services, and local attractions to guests
• Managing appointments and scheduling for staff members as required
• Assisting with administrative tasks and general office duties

What we're looking for

• Proven experience working in a reception or front desk role, ideally in a hospitality, tourism, or service-oriented environment
• Excellent communication skills in English, both written and verbal (additional languages are advantageous)
• Professional appearance and demeanour with strong customer service orientation
• Proficiency in using computer systems and office software, including Microsoft Office and reservation management systems
• Strong organisational and multitasking abilities, with the capacity to manage multiple enquiries simultaneously
• Attention to detail and accuracy in record-keeping and data entry
• Ability to work effectively both independently and as part of a team
• Flexibility and adaptability to changing priorities and work schedules
• Problem-solving skills and a proactive approach to resolving guest or client concerns
• High level of professionalism, discretion, and reliability
• Familiarity with Bali and local knowledge would be beneficial

What we offer

At PT ALMAS OLIVE MELLO, we are committed to creating a supportive and professional work environment. We offer a competitive contract-based position with opportunities to develop your skills in customer service and hospitality management. As part of our team in beautiful Bali, you will have the chance to work in a dynamic environment whilst gaining valuable experience in a growing organisation. We value our employees and provide a workplace culture that encourages excellence, teamwork, and personal development.

About us

PT ALMAS OLIVE MELLO is a hospitality and service-focused organisation based in Badung, Bali. We pride ourselves on delivering exceptional experiences to our guests and clients through professional service and attention to detail. Our team is dedicated to maintaining the highest standards of excellence and creating a welcoming environment for all who engage with our organisation. We are committed to fostering a collaborative workplace culture where every team member contributes to our success.