Front Office Manager

The Pakubuwono Development; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

The Pakubuwono Development is seeking an experienced Front Office Manager to lead guest services for a new hotel project in Jakarta. You will oversee Reception, Concierge, Bell Desk, Reservations, and related functions to ensure top-tier service.

Responsibilities include staff scheduling, regular training, performance reviews, and handling guest feedback, while coordinating with Housekeeping and Sales & Marketing to achieve occupancy and revenue targets.

Qualifications

• Education: Diploma (D3) or Bachelor’s Degree (S1) in Hospitality Management, Tourism, or related field.
• Experience: At least 3 years in the same position or as an Assistant Front Office Manager in a star-rated hotel.
• Language: Fluent in English (spoken and written).
• Appearance: Professional in appearance with a service-oriented attitude.

Responsibilities

• Oversee daily operations of Front Office: Reception, Concierge, Bell Desk, Reservations, and related functions.
• Ensure highest standards of guest service to maintain satisfaction and loyalty.
• Prepare staff schedules, conduct training sessions, and evaluate team performance.
• Handle guest complaints professionally and provide effective solutions.
• Coordinate with Housekeeping and Sales & Marketing to ensure smooth hotel operations.
• Monitor budget and achieve occupancy and revenue targets set by management.

Skills

Leadership

Guest service

Communication

English language

Education

Diploma (D3) or Bachelor’s Degree (S1) in Hospitality/related field

Tools

PMS VHP

PMS Opera

Job description

The Pakubuwono Team is always looking for passionate people to join our teams. Below is a list of our urgent needs.

Otherwise, please contact us at [phone].

Pakubuwono is expanding into the hospitality industry through an exciting new hotel project in Jakarta. We are seeking an experienced and passionate professional to join our team as a Front Office Manager and lead our guest services operations.

Key Qualifications:

• Education: Minimum Diploma (D3) or Bachelor’s Degree (S1) in Hospitality Management, Tourism, or a related field.
• Experience: At least 3 years of experience in the same position or as an Assistant Front Office Manager in a star-rated hotel.

Technical Skills:

• Proficient in Hotel Property Management Systems (PMS) such as VHP, Opera, or similar hotel operating systems.
• Strong leadership and managerial abilities, with excellent communication and interpersonal skills.
• Able to work under pressure while maintaining a strong focus on guest satisfaction.
• Language: Fluent in spoken and written English (proficiency in additional foreign languages is an advantage).
• Appearance: Well-groomed, professional in appearance, and possesses a positive, service-oriented attitude.

Key Responsibilities:

• Oversee the daily operations of the Front Office Department, including Reception, Concierge, Bell Desk, Reservations, and other related functions.
• Ensure the highest standards of guest service to maintain guest satisfaction and loyalty.
• Prepare staff schedules, conduct regular training sessions, and evaluate team performance.
• Handle guest complaints professionally and provide effective solutions.
• Coordinate closely with other departments, particularly Housekeeping and Sales & Marketing, to ensure smooth hotel operations.
• Monitor the department’s budget and achieve occupancy and revenue targets set by management.

Only shortlisted candidates who meet the qualifications will be contacted for the next stage of the recruitment process.