Front Office Leader — Guest Experience & Operations Excellence

Phm Hotels; Daerah Khusus Ibukota Jakarta; On-site; IDR 167,400,000 - 223,200,000; Full time

Benefits offered by this job

Competitive salary and performance bonuses

Complimentary stays across PHM Hotels properties

Career development opportunities

Health insurance and wellness programs

Job summary

Phm Hotels is seeking a Front Office Manager for THE 1O1 Jakarta Sedayu Darmawangsa to lead our front office team and ensure exceptional guest experiences.

This role involves overseeing daily operations, managing check-ins and check-outs, and leading a team of front desk agents. The ideal candidate will have a strong background in hospitality management and excellent communication skills. We offer competitive salaries, bonuses, and health benefits.

Qualifications

• Minimum 3 years of experience in a Front Office leadership role.
• Degree in Hospitality Management or equivalent.
• Fluency in English and Bahasa Indonesia.

Responsibilities

• Oversee all front desk operations, ensuring seamless guest check-in and check-out.
• Lead, train, and mentor a team of front desk agents and concierge staff.
• Handle VIP guest relations and resolve escalated guest concerns.

Skills

Leadership

Communication

Problem-solving

Fluency in English and Bahasa Indonesia

Education

Degree in Hospitality Management

Tools

Opera PMS

Job description

Phm Hotels is seeking a Front Office Manager for THE 1O1 Jakarta Sedayu Darmawangsa to lead our front office team and ensure exceptional guest experiences.

This role involves overseeing daily operations, managing check-ins and check-outs, and leading a team of front desk agents. The ideal candidate will have a strong background in hospitality management and excellent communication skills. We offer competitive salaries, bonuses, and health benefits.