Lux Front Desk Agent - Guest Experience & Upsell

Mandarin Oriental Group; Pluit; On-site; IDR 66,960,000 - 89,280,000; Full time

Benefits offered by this job

MOstay

Health Insurance

Duty Meals

Learning & Development

Job summary

Mandarin Oriental Jakarta is seeking a Front Desk Agent to join the Front Office team. The role involves assisting guests during check-in/check-out, upselling facilities, and delivering outstanding service in a luxury hotel environment.

You will report to the Reception Manager or Front Office Manager and contribute to maintaining impeccable professional standards, grooming, and teamwork across departments.

Qualifications

• Bachelor’s Degree in Hospitality Management, Hotel & Tourism Management, Business Administration, or a related field.
• Diploma in Hotel Management or Tourism (acceptable for entry-level positions if combined with relevant experience).
• Minimum 2 years working experience in the hotel industry.
• Excellent English and Indonesian communication skills both written/verbal.

Responsibilities

• Assist guests during check-in and check-out; ensure accurate guest information, billing arrangements, and smooth settlement process.
• Deliver courteous, prompt, and tactful service; handle guest complaints, requests, and inquiries professionally.
• Escort guests to their rooms when required and ensure preferences are delivered appropriately.
• Provide safe deposit box services when requested.
• Actively promote and upsell hotel facilities and services.
• Build and sustain good relationships within the Front Office and with other hotel departments.
• Adhere to all policies, procedures, and rules outlined in the Employee Handbook.
• Attend training sessions conducted by the Learning & Development Department or Department Manager.

Skills

Hotel experience 2+ years

Proactive communication

English & Indonesian fluency

Education

Bachelor’s Degree in Hospitality Management / Hotel & Tourism Management / Business Administration

Diploma in Hotel Management or Tourism

Job description

Mandarin Oriental Jakarta is seeking a Front Desk Agent to join the Front Office team. The role involves assisting guests during check-in/check-out, upselling facilities, and delivering outstanding service in a luxury hotel environment.

You will report to the Reception Manager or Front Office Manager and contribute to maintaining impeccable professional standards, grooming, and teamwork across departments.