Front Office Manager — Guest Experience Leader

Sango Hotel Management; Kemayoran; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Sango Hotel Management in Jakarta is seeking an experienced Front Office Manager to lead daily operations of the front desk in a luxury, 5-star environment. You will oversee guest services, reservations, and lobby operations to ensure a seamless guest experience.

The ideal candidate has at least 3 years of Front Office Manager experience in a luxury hotel, strong leadership, excellent communication, and a professional, customer-oriented approach in a fast-paced setting.

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• Minimum 3 years of Front Office Manager experience in a 5-star hotel.
• Strong leadership and communication skills.
• Proficient in English, written and spoken.
• Familiar with PMS and hotel operational systems.

Skills

Leadership

Communication

Team-building

Customer-oriented

English proficiency

Work under pressure

Organizational skills

Education

Bachelor's degree in Hospitality Management

Tools

PMS

Job description

Sango Hotel Management in Jakarta is seeking an experienced Front Office Manager to lead daily operations of the front desk in a luxury, 5-star environment. You will oversee guest services, reservations, and lobby operations to ensure a seamless guest experience.

The ideal candidate has at least 3 years of Front Office Manager experience in a luxury hotel, strong leadership, excellent communication, and a professional, customer-oriented approach in a fast-paced setting.