Front Office Duty Manager | VIP Service & Shift Leadership

Mercure Hotels; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 120,000,000 - 190,000,000; Full time

Job summary

Mercure Surabaya Manyar is seeking an experienced hospitality professional to run day-to-day or night shifts across the front desk, concierge, and public areas, greeting VIPs and handling special requests. You will collaborate with housekeeping, maintenance, F&B, and security to ensure seamless service.

Train and support front-line staff, oversee safety, cash handling, and reporting to senior management. A diploma or bachelor’s in hospitality and Opera PMS proficiency are required, with

Qualifications

• 2 to 5 years in front office or hospitality operations.
• Diploma or bachelor’s in hospitality, hotel management, or related field.
• Proficiency in Opera PMS and basic office software.
• Strong problem-solving abilities, calm under pressure, clear communication, and leadership.
• Willingness to work irregular hours, including nights, weekends, and holidays.

Responsibilities

• Run smooth day-to-day or night shifts across the front desk, concierge, and public areas.
• Greet VIPs, handle special requests, and resolve escalated complaints or service issues.
• Work closely with housekeeping, maintenance, food and beverage, and security.
• Brief, train, and support front-line team members during the shift.
• Oversee property safety, key control, risk checks, and emergency responses.
• Maintain shift logbooks, review billing accuracy, handle cash/currency exchange, and report to senior management

Skills

Front office experience

Hospitality operations

OpErA PMS

Communication skills

Leadership

Education

Diploma or Bachelor’s degree in hospitality/hotel management

Tools

Opera PMS

Job description

Mercure Surabaya Manyar is seeking an experienced hospitality professional to run day-to-day or night shifts across the front desk, concierge, and public areas, greeting VIPs and handling special requests. You will collaborate with housekeeping, maintenance, F&B, and security to ensure seamless service.

Train and support front-line staff, oversee safety, cash handling, and reporting to senior management. A diploma or bachelor’s in hospitality and Opera PMS proficiency are required, with