Front Office

Boy N Cow Seminyak; Kuta; On-site; IDR 60,000,000 - 90,000,000; Full time

Benefits offered by this job

Staff discounts on food and beverage

Training and development opportunities

Job summary

Boy N Cow Group in Sanur, Bali is seeking a dedicated Front Office team member to welcome guests and ensure smooth arrivals and departures. You will manage guest interactions, coordinate services, and maintain guest records with accuracy.

The role requires excellent English, strong communication, organization, and a professional appearance. You will work with housekeeping, reservations, and other departments to deliver memorable hospitality experiences.

Qualifications

• Previous front office or guest services experience in hospitality preferred (hotel or resort).
• Excellent communication with guests from diverse backgrounds.
• Strong organisational abilities and attention to detail when multitasking.
• Proficiency with hotel management systems and computer applications; willingness to learn new software.

Responsibilities

• Greeting guests on arrival with a warm, professional welcome.
• Process check-ins and check-outs accurately and efficiently.
• Respond to guest inquiries promptly and courteously.
• Coordinate with housekeeping and maintenance for guest satisfaction.
• Handle telephone calls and direct to appropriate departments.
• Process payments and manage billing inquiries.

Skills

English fluency

Communication skills

Organizational skills

Customer service mindset

Professional appearance

Problem-solving

Reliability

Punctuality

Multilingual (Indonesian/Mandarin a +)

Flexible hours

Tools

Hotel management system

Job description

About the role

Boy N Cow Group is seeking a dedicated and professional Front Office team member to join our hospitality operations in Sanur, Bali. This is a full-time position that plays a crucial role in creating exceptional first impressions and ensuring seamless guest experiences from arrival through departure. As the face of our establishment, you will be responsible for managing guest interactions, coordinating services, and maintaining the operational excellence that defines our brand. This role is essential to our commitment to delivering outstanding hospitality and building lasting relationships with our guests.

Key responsibilities

• Greeting guests upon arrival and providing a warm, professional welcome that sets the tone for their stay
• Processing check-ins and check-outs efficiently whilst maintaining accuracy in guest records and documentation
• Responding to guest enquiries and requests promptly, resolving issues with courtesy and professionalism
• Managing room assignments and coordinating with housekeeping and maintenance teams to ensure guest satisfaction
• Handling telephone communications and directing calls appropriately to relevant departments
• Processing payments, managing billing inquiries, and ensuring accurate financial transactions
• Providing information about hotel facilities, local attractions, dining options, and services available to guests
• Maintaining cleanliness and organisation of the front office area and reception desk
• Managing reservations and coordinating with the reservations department to optimise occupancy
• Assisting with concierge services including arranging transportation, restaurant bookings, and special requests
• Escalating complex issues to management and documenting incidents appropriately
• Adhering to all company policies, procedures, and health and safety protocols

What we're looking for

• Previous experience in a front office or guest services role within a hospitality setting, preferably in a hotel or resort environment
• Excellent communication skills with the ability to interact professionally with guests from diverse backgrounds
• Strong organisational abilities and attention to detail in managing multiple tasks simultaneously
• Proficiency in using hotel management systems and computer applications, with a willingness to learn new software
• A customer-focused mindset with genuine enthusiasm for providing exceptional service
• Professional appearance and demeanour, with a friendly and approachable personality
• Problem-solving skills and the ability to remain calm under pressure
• Fluency in English; additional language skills (particularly Indonesian, Mandarin, or other major languages) are highly desirable
• Ability to work flexible hours, including evenings, weekends, and public holidays as required
• A valid passport and appropriate work authorisation for employment in Indonesia
• Reliability and punctuality in meeting work commitments

What we offer

Boy N Cow Group is committed to providing a supportive and rewarding work environment for our team members. We offer competitive compensation packages, ongoing training and professional development opportunities to enhance your hospitality skills, and a collaborative workplace culture that values each team member's contributions. You will benefit from working in a dynamic hospitality setting where your dedication to guest service excellence is recognised and appreciated. We provide a team-oriented environment where you can grow your career in the hospitality industry. Additionally, we offer staff discounts on food and beverage, and the opportunity to be part of a vibrant establishment in one of Bali's most sought-after destinations.

About us

Boy N Cow Group is a premier hospitality destination located in the heart of Seminyak, Bali. We are dedicated to providing exceptional guest experiences through attentive service, quality facilities, and a welcoming atmosphere that reflects the warmth and beauty of Bali. Our establishment combines comfort with authentic hospitality, creating memorable experiences for our guests. We are committed to maintaining the highest standards of service excellence whilst fostering a positive and inclusive workplace culture for our team. Boy N Cow Group is where guests come to experience the best of Balinese hospitality and modern comfort.