Spa Admin and Front Desk

PT CEMARA DEVA SANTE; Denpasar Selatan; Vor Ort; IDR 55.800.000 - 78.120.000; Vollzeit

Zusammenfassung

PT Cemara Deva Sante in Bali is seeking a Spa Admin and Front Desk professional to manage bookings, oversee front-of-house duties and support therapists. This full-time role is based in South Denpasar and focuses on delivering a warm guest experience.

You will handle payments, maintain records, coordinate with spa staff, and provide information on services and promotions. Proficiency in English, booking systems, and MS Office is essential, with a friendly, client-focused approach.

Qualifikationen

• Proven experience in spa, hospitality, or customer-facing admin roles
• Excellent English communication, both written and spoken
• Proficiency with booking systems and MS Office
• Strong customer service orientation with guest-first approach

Aufgaben

• Greet guests and manage front-desk operations to ensure a warm, professional welcome
• Coordinate spa bookings and scheduling across channels and systems
• Process payments and maintain accurate till records
• Maintain organised admin files and documentation for the spa
• Liaise with spa therapists and management to ensure smooth service delivery
• Manage spa inventory and restocking as needed
• Provide information on spa services, treatments and promotions

Tools

Booking systems

Microsoft Office

Jobbeschreibung

About us
PT Cemara Deva Sante is a wellness and spa establishment dedicated to providing exceptional relaxation and therapeutic services to our valued guests. We are committed to creating a serene and professional environment where our clients can rejuvenate and find peace. Our team is passionate about delivering outstanding customer service and maintaining the highest standards of excellence in all aspects of our operations.

About the role
We are seeking a detail-oriented and customer-focused Spa Admin and Front Desk professional to join our team at our South Denpasar, Bali location. This is a full-time position that plays a crucial part in ensuring smooth daily operations and delivering exceptional first impressions to our guests. As the face of our spa, you will be responsible for managing administrative tasks, coordinating bookings, and providing outstanding front-of-house support that sets the tone for every guest's experience with us.

Key responsibilities

Speak good level of English.

Greeting and welcoming guests upon arrival, ensuring a warm and professional reception

Managing spa bookings, appointments and scheduling across all systems and communication channels

Processing payments, managing till operations and maintaining accurate accounts and financial records

Maintaining organised administrative files, records and documentation

Coordinating with spa therapists and management to ensure seamless service delivery

Managing spa inventory, supplies and restocking requirements as needed

Providing information about spa services, treatments and promotional offerings to guests

May need to assist therapists when spa is busy

What we're looking for

Proven experience working in a spa, hospitality, or customer-facing administrative role

Excellent communication skills in English;

Proficiency in booking systems, Microsoft Office and email management

Excellent customer service skills with a genuine passion for guest satisfaction

Basic numeracy skills for handling payments and financial transactions

Knowledge of spa treatments and wellness services is beneficial but not essential

What we offer
We provide a supportive and welcoming work environment where your contributions are valued and recognised. Working with PT Cemara Deva Sante offers you the opportunity to develop your career in the thriving wellness and hospitality industry in beautiful Bali. You will have access to professional development opportunities, competitive remuneration and the chance to be part of a team dedicated to excellence. Our full-time position provides stability and the opportunity to build meaningful relationships with our regular clientele.