Front Desk Resepsionis

PT. Padel Agung Yasa; Provinsi Bali; On-site; IDR 66,960,000 - 89,280,000; Full time

Job summary

Play Uluwatu is seeking a dynamic Front Desk Receptionist to be the first point of contact for guests and members. The role involves welcoming guests, managing court bookings, handling reservations via phone/WhatsApp, and supporting daily administrative tasks.

Responsibilities include check-ins/outs, answering inquiries, processing payments, and coordinating with coaches, F&B, and housekeeping to ensure smooth operations.

Qualifications

• Diploma (D3) in any field.
• 1–3 years of work experience in front desk/reception/hospitality/customer service.
• Excellent communication and interpersonal skills; fluent in Indonesian; English a plus.

Responsibilities

• Welcome guests, members, and visitors warmly and professionally.
• Manage court bookings and schedules; handle walk-in, phone, and WhatsApp reservations.
• Check-in and check-out for guests in rooms.
• Answer calls/messages; provide information on services, pricing, and availability.
• Process payments for court rentals, F&B, and room bookings; keep records.

Skills

Communication

Interpersonal skills

Administrative

Cash handling

Education

Diploma (D3)

Tools

Microsoft Office

Job description

Play Uluwatu is seeking a dynamic and passionate Front Desk Receptionist to be the first point of contact for guests and members, and to help keep daily operations running smoothly.

Key responsibilities

Welcome guests, members, and visitors warmly and professionally upon arrival and departure.

Manage court bookings and schedules using the booking app, and handle walk-in, phone, and WhatsApp reservation requests.

Handle check-in and check-out for guests staying in rooms.

Answer phone calls and messages promptly, providing accurate information on services, pricing, and availability.

Process payments for court rentals, F&B, and room bookings, and keep transaction records accurate.

Coordinate with coaches, F&B, and housekeeping teams to ensure bookings, orders, and guest needs are handled smoothly.

Manage day-to-day administration and documentation, including guest records and booking data.

Respond to guest questions, requests, and complaints, escalating issues where needed to ensure guest satisfaction.

Keep the reception and lobby area clean, organized, and welcoming at all times.

Support the scheduling of events, tournaments, and coaching sessions as needed.

About you

Minimum Diploma (D3) in any field.

1–3 years of work experience in a related field (front desk, reception, hospitality, or customer service).

Excellent communication and interpersonal skills; comfortable engaging with guests face-to-face, by phone, and by WhatsApp.

Strong administrative skills — organized, detail-oriented, and able to manage documentation accurately.

Proficient in Microsoft Office.

Able to work both independently and as part of a team, with a flexible and proactive attitude.

Fluent in Bahasa Indonesia; working English is a plus.

Experience hosting guests in padel clubs, hotels, or restaurants.

Familiarity with padel or court-booking apps (e.g. Playtomic or similar).

Basic cash-handling / POS experience.

About us

Play Uluwatu is a company engaged in padel sports court rentals, Food & Beverages, and lodging, located in Uluwatu, Bali.