FRONT DESK AGENT

PT. Biwel Bali Property; Provinsi Bali; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

PT. Biwel Bali Property is seeking a friendly Front Desk Agent to greet guests, manage bookings for padel courts, and handle payments with a secure cash drawer.

You will assist with membership information, upsell wellness and rental services, and coordinate with on-site teams to ensure a seamless guest experience. Responsibilities include maintaining desk operations, accuracy in logs and reports, and adherence to SOPs.

Qualifications

• Front desk experience preferred (guests/members check-in & check-out).
• Experience handling bookings via phone, WhatsApp, walk-in, and Playtomic.
• Cash handling and receipts with secure cash drawer.

Responsibilities

• Greet, welcome, and check-in/check-out guests and members in a warm, professional, and efficient manner.
• Handle bookings and reservations for padel courts and related facilities, including via phone, WhatsApp, walk-in, and the Playtomic booking system.
• Process payments accurately (cash, EDC, QRIS/e-wallet) and issue receipts, keeping the cash drawer secure and reconciled at all times.
• Provide accurate information on membership packages, court rates, coaching schedules, and current promotions to guests and members.
• Handle guest questions, requests, and complaints promptly, escalating to the Front Desk Supervisor/Duty Manager when needed.
• Maintain the front desk area, equipment (EDC, POS, logbook), and racket/ball rental inventory in clean, organized, and functioning condition.
• Follow the daily/weekly opening and closing checklist, and complete the daily cash handover form and procedure at the end of shift.
• Coordinate with Coach, F&B, Housekeeping, and Security teams to ensure smooth daily operations and guest experience.
• Support membership registration, renewal, and upselling of wellness, coaching, and rental services in line with front desk sales targets.
• Maintain accurate daily logs, reports, and administrative records, and submit them on time as required by HR/Management.
• Comply with company SOPs, uniform/dress code, and security procedures at all times, including EDC/system shutdown and cash drawer locking at end of shift.
• Willing to work in the Ungasan area

Skills

Guest service

Booking management

Cash handling

Communication

Guest questions & complaints handling

Team coordination

Tools

Playtomic booking system

POS system

EDC terminal

Cash register

Job description

Greet, welcome, and check-in/check-out guests and members in a warm, professional, and efficient manner.

Handle bookings and reservations for padel courts and related facilities, including via phone, WhatsApp, walk-in, and the Playtomic booking system.

Process payments accurately (cash, EDC, QRIS/e-wallet) and issue receipts, keeping the cash drawer secure and reconciled at all times.

Provide accurate information on membership packages, court rates, coaching schedules, and current promotions to guests and members.

Handle guest questions, requests, and complaints promptly, escalating to the Front Desk Supervisor/Duty Manager when needed.

Maintain the front desk area, equipment (EDC, POS, logbook), and racket/ball rental inventory in clean, organized, and functioning condition.

Follow the daily/weekly opening and closing checklist, and complete the daily cash handover form and procedure at the end of shift.

Coordinate with Coach, F&B, Housekeeping, and Security teams to ensure smooth daily operations and guest experience.

Support membership registration, renewal, and upselling of wellness, coaching, and rental services in line with front desk sales targets.

Maintain accurate daily logs, reports, and administrative records, and submit them on time as required by HR/Management.

Comply with company SOPs, uniform/dress code, and security procedures at all times, including EDC/system shutdown and cash drawer locking at end of shift.

Willing to work in the Ungasan area

Your application will include the following questions:

• Which of the following statements best describes your right to work in Indonesia?
• How many years' experience do you have as a Front Desk Agent?
• Which of the following types of qualifications do you have?