Host/Reception/ Guest Relations

LIMA PADEL CLUB; Provinsi Bali; On-site; IDR 44,640,000 - 78,120,000; Full time

Benefits offered by this job

Service charge / incentive

Positive and active working env

Job summary

Lima Padel Club in Bali seeks a friendly guest relations host to be the first point of contact for guests and members, ensuring a warm welcome from arrival through check-in and bookings.

You will coordinate with the Padel and F&B teams to keep daily operations smooth, manage reservations, and handle inquiries via phone, WhatsApp, and on-site.

A background in hospitality or customer service, strong English, and the ability to multitask in a busy sports venue will help you thrive.

Qualifications

• Experience in guest relations, reception, front office, hospitality or customer service preferred.
• Experience in sports clubs, fitness facilities, hotels, restaurants, or leisure venues is a plus.
• Excellent communication and interpersonal skills.
• Good English communication skills; additional languages are a plus.

Responsibilities

• Welcome and greet all guests and members in a friendly and professional manner.
• Manage guest arrivals, check-ins, and court bookings.
• Assist guests with court reservations, cancellations, rescheduling, and general enquiries.
• Provide information about court availability, playing schedules, membership, promotions, and venue facilities.
• Manage the reception area and keep it clean, organized, and presentable.
• Answer phone calls, WhatsApp messages, and other guest enquiries promptly and professionally.
• Coordinate with the Padel team regarding court schedules, bookings, tournaments, and activities.
• Coordinate with the F&B team to assist guests with café and restaurant services when required.
• Assist guests with equipment rental, including padel rackets, balls, and other facilities.
• Monitor court schedules and help ensure bookings run smoothly and on time.

Skills

Guest relations

Reception

Customer service

Hospitality

Communication

Tools

Booking systems

POS systems

WhatsApp

Job description

You will be the first point of contact for our guests and members. You will be responsible for creating a warm and welcoming experience from the moment guests arrive, assisting with court bookings, guest enquiries, check-in, and coordinating with the Padel and F&B teams to ensure smooth daily operations.

Key responsibilities

Welcome and greet all guests and members in a friendly and professional manner.

Manage guest arrivals, check-ins, and court bookings.

Assist guests with court reservations, cancellations, rescheduling, and general enquiries.

Provide information about court availability, playing schedules, membership, promotions, and venue facilities.

Manage the reception area and ensure it is clean, organized, and presentable at all times.

Answer phone calls, WhatsApp messages, and other guest enquiries promptly and professionally.

Coordinate with the Padel team regarding court schedules, bookings, tournaments, and activities.

Coordinate with the F&B team to assist guests with café and restaurant services when required.

Assist guests with equipment rental, including padel rackets, balls, and other available facilities.

Monitor court schedules and help ensure bookings run smoothly and on time.

About you

Previous experience in guest relations, reception, front office, hospitality, customer service, or a similar role is preferred.

Experience in a sports club, fitness facility, hotel, restaurant, or leisure venue is a plus.

Friendly, confident, and approachable personality.

Excellent communication and interpersonal skills.

Good English communication skills; additional languages are a plus.

Strong customer service mindset and attention to detail.

Comfortable using WhatsApp, booking systems, POS systems, and basic computer applications.

Able to multitask and remain organized in a busy environment.

Able to handle guest complaints and challenging situations professionally.

Proactive, reliable, and responsible.

Service charge / incentive

Positive and active working environment

Opportunity to work in a dynamic sports, hospitality, and social environment

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