Reservation & Front Desk Staff

Bali Padel Academy; Provinsi Bali; On-site; IDR 39,060,000 - 61,380,000; Full time

Benefits offered by this job

Flexible work arrangements

Access to facilities (padel, training)

BPJS

THR

Discounts on products

Job summary

Bali Padel Academy in Bali, Indonesia is seeking friendly Reservation Staff and Front Desk Staff for a contract role in Badung. You will handle bookings, maintain systems, and ensure smooth guest experiences across courts, facilities, and services.

Ideal candidates have 1+ year relevant experience, strong communication, and a passion for sports. You will work with the operations team to maintain high guest satisfaction and facility readiness.

Qualifications

• Minimum 1 year experience in similar role
• Excellent communication and interpersonal skills
• Friendly and professional demeanour
• Familiarity with booking and reservation systems
• Interest in sports and padel

Responsibilities

• Handle inquiries and bookings for padel courts
• Maintain reservation system and court availability
• Provide excellent customer service and resolve issues
• Coordinate court usage and ensure courts are ready for play
• Support with administrative tasks
• Assist Front Desk and guest services
• Promote BPA facilities tours and services
• Ensure facilities and guest areas are well maintained

Skills

Communication skills

Interpersonal skills

Organisational skills

Booking systems knowledge

Customer service

Team player

Tools

Reservation software

Job description

About us

Bali Padel Academy is a leading provider of padel facilities and training in Bali, Indonesia. We are dedicated to promoting the growth and development of this exciting sport, offering state-of-the-art courts, expert coaching, and a welcoming community for players of all levels. Join us and be part of the padel revolution in Bali!

About the role

We are looking for a friendly and organised Reservation Staff and Front Desk Staff to join our team at Bali Padel Academy. This is a contract role based in Badung, Bali.

1. For Reservation

What you'll be doing

• Handle all incoming customer inquiries and bookings for our padel courts
• Maintain and update the reservation system with court availability and booking information
• Provide excellent customer service, responding to customer queries and resolving any issues in a timely manner
• Assist with the coordination of court usage, including setting up equipment and ensuring the courts are ready for play
• Support the wider team with administrative tasks as needed

2. For Front Desk

What you'll be doing

• You will provide support in all guest service related functions and will be expected to keep up to date with information about BPA services about courts - game equipment, swimming Pool, sauna & ice bath & beverage as well as maintaining an up to date knowledge of our facilities, pricing and promotions in order to advise guests accordingly.
• Work closely Front Desk Agent & Public Attendant, regarding guest requirements to ensure that all guests’ needs and expectations are met throughout their time
• Promote BPA Links’ facilities tours for potential guests
• Ensure that the BPA facilities and guest areas are well maintained at all times
• Any other duties as directed by Operation Manager or other member of the management team

What we’re looking for

• Previous experience in similar role, ideally in the sports or fitness industry min. 1 year (1&2)
• Excellent communication and interpersonal skills, with a friendly and professional demeanour (1&2)
• Strong organisational abilities and attention to detail (1)
• Familiarity with booking and reservation systems (1)
• A passion for sports and a keen interest in padel (1&2)

What we offer

• Opportunity for growth and development within the company
• Flexible work arrangements to maintain a healthy work-life balance
• Access to our world-class padel facilities and training programs
• Discounts on products.
• A collaborative and inclusive team culture
• BPJS
• Contract compensation
• THR