Luxury Front Desk & Guest Relations — Bali

Remarc Property Group; Provinsi Bali; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

Zen Luxury Complex in Bali seeks a Front Desk Agent: Receptionist / Front Desk / Guest Relation Officer (Daily Worker). You are the face of the property, delivering warm, professional service to guests and residents, with a friendly smile.

Responsibilities include welcoming guests, handling check-in/out, managing inquiries, coordinating with housekeeping and operations, maintaining records, and offering local recommendations. Fluent English mandatory; shifts including weekends and holidays.

Qualifications

• Experience in front desk, receptionist, or guest relations preferred.
• Fluent in English (spoken and written) mandatory.
• Proficient in basic computer operation; familiarity with property management or reservation systems is a plus.

Responsibilities

• Welcome guests and residents with a professional, friendly manner.
• Handle check-in, check-out, and room assignment processes efficiently.
• Manage front desk operations including phone calls, emails, and walk-in inquiries.
• Coordinate with housekeeping, butler, and operations teams for seamless guest experience.
• Maintain accurate records of guest information, reservations, and daily reports.
• Assist guests with local recommendations, transportation, and concierge services.
• Ensure the reception area is always neat, organized, and presentable.

Skills

Fluent English

Front desk

Customer service

Communication

Tools

MS Office

Job description

Zen Luxury Complex in Bali seeks a Front Desk Agent: Receptionist / Front Desk / Guest Relation Officer (Daily Worker). You are the face of the property, delivering warm, professional service to guests and residents, with a friendly smile.

Responsibilities include welcoming guests, handling check-in/out, managing inquiries, coordinating with housekeeping and operations, maintaining records, and offering local recommendations. Fluent English mandatory; shifts including weekends and holidays.